Globales Bouganvilla

clean nice rooms, very nice aquapark for kids and adults. nice clean beach -you need to take a hotelbus but running very often. vriendly staff in the resort. Food tasty although maybe not of huge variery (especially breakfast). overall nice place for family holidays

Five of us – four adults and our five year old granddaughter were transferred to the Globales Bourganvilla hotel complex in Sa Coma as our original hotel, the Globales Condes de Alcudia was closing early. We had booked an 11-night All Inclusive holiday but spent only 6 days in Alcudia before being transferred to the Bourganvilla which was recommended to us by the reception staff at the Condes because of the water park for our granddaughter and indeed ourselves (Globales paid for our taxi transfer). On arrival, it struck me how big this complex was. Checking in was fairly straight forward, our tourist tax payment and safe hire charge had been transferred from the other hotel. As we paid extra for sea view rooms at the Condes, here they offered us two adjoining rooms in a block on the first floor (no lifts) overlooking the main pool area which had one of the kid’s water parks. On entering our room, we could see how tired it was with broken floor tiles, dated furniture, wood chipped in various places and rust around the bath plug hole. It reminded us of the Condes before it got refurbished. On the plus side, it did have a mini fridge which was very handy for keeping our bottles of water chilled. The air conditioning was more powerful than in our Condes room. The room had good storage for your clothes and the safe was at waist height which more user friendly than having a safe mounted on the floor. Our room also came with a sofa, an LG flatscreen TV with numerous English channels. We had a nice view of the main swimming pool and kids water park from our balcony. To be honest, I was glad we were put on the first floor (despite having to lug our luggage up a flight of stairs), the ground floor rooms didn’t have balconies or a wall of any sort and everyone simply walked past your patio doors plus with no barrier, a child could walk out of the room and go roaming anywhere. Our bathroom was very dated with the aforementioned broken floor tiles and old wall tiles which had filler in holes where previous hooks etc had been present before. The shower in the bath (with the rusty plug hole) had powerful water but very often run hot and cold when you were taking a shower. Another negative about the room was the thin walls, we had a very noisy family to one side of us and you could hear everything - in Polish. On the positive side, our beds were quite comfortable and our rooms were very close to the main restaurant, although we did have a bit of a walk to the big water park and the entertainment area which was located at the rear of the complex. The water park of this complex is its main attraction including the very large main swimming pool and kids water park at the front and the large water park at the rear with its various slides, flumes, another kids water park, splash park and another swimming pool. As we were here during the Covid-19 pandemic, the complex was only 45% full so we didn’t have much trouble getting sun beds and parasols, however, you still had the sun lounger “towel brigade” out in force every morning. Our little granddaughter loved the kids water parks and us adults too had some fun on the slides etc but can imagine if the complex was full to capacity, the queues to get on the slides would be horrendous as would trying to get sun loungers. One criticism I have of the pools is that these too are tired in places with missing pool tiles filled in with cement. The main restaurant - as I mentioned before, the complex was only 45% full but you wouldn’t think so with the crazy queues trying to get into the restaurant. You either had to get to the restaurant very early or leave it late. Because of Covid-19, everyone was spaced apart and you weren’t allowed into the restaurant unless you used the sanitizer and was wearing a face mask (and rightly so). Then there was the challenge of getting a table for five of us. The food was OK if sometimes a little repetitive. There was always a variety of fish and meats every night plus a grill where various meats were cooked to order. As for desserts, if you didn’t get in quick enough, they ran out of some of the desserts and they didn’t replenish them. All inclusive drinks were available including various wines and one beer. If the complex wasn’t even half full, I dread to think how it would be trying to get into the main restaurant if the place was full. There was another restaurant – La Tasca which was a grill type eatery but not a lot of people appeared to use it, we used it on a couple occasions. Unfortunately, the Pizzeria restaurant was closed as was the ice cream parlour and one of the pool bars. The games room, mini go-kart track were also closed and I didn’t see the kids club open, I guess again due to the low numbers and possibly the Covid-19 situation. There was a couple of convenience stores open on site including a large Spar but again, face masks were strictly enforced or you wouldn’t be allowed entry. The Globales animation team worked hard through the day and evening doing daytime activities for the kids and adults alike. The evening entertainment in the entertainment complex was actually quite good with some good visiting cabaret acts. The hotel has a shuttle bus that runs between the hotel and Sa Coma beach during the day or its about a 15 minute walk. In general, we found all the staff to be quite friendly and helpful. When we were at the Condes de Alcudia hotel, we were the only British at the hotel as it was mainly made up of Polish holiday makers and it wasn’t much different at the Bourganvilla, we only came across a handful of Brits and even the Germans looked outnumbered by Poles. I’m guessing Mallorca has become a No1 destination for Poland. In summing up, on the whole, we enjoyed our five days at the Bourganvilla but I’m not sure if we would have done had the complex been full, I would imagine it could be quite manic in a "normal" high season. The rooms could do with a definite refurbishment. I would only return here with my family so wouldn’t recommend it to couples especially older couples like ourselves.

Great room, very spacy, and a bath. Big television. there was an airco in it. Very nice. and it was a clean room. And the heavy sun curtains made shure that the sun did nog get into the room. The park was big enough for al the people.