Protur Safari Park

Stayed here from 19th - 30th June with my wife, daughter (soon to be 3) and son (8 months). The hotel is big, with 600+ rooms equating to around 2000 people! But it doesn’t feel overly busy due to the expansive grounds, multiple pools, and horseshoe layout of the rooms. Staff are excellent; cleaning staff work their socks off, bar staff are quick to get drinks, kitchen/table staff are phenomenal and make a real effort to engage and give a friendly welcome, and reception staff are very helpful and courteous. Rooms aren’t cleaned on a Monday and Thursday, which is fair enough as the cleaners do need time off! Our room was very nice. We joined the “Protur Club” on the hotels website, which helps when you contact them to make a room request – we asked for a quite room with a pool view on a high floor, and got exactly that. Although the room wasn’t that quiet during entertainment, but if you have a view of the main pools then you’ll hear the nightly entertainment. If you have young kids and do want quieter nights, request a room with a view of the Jungle Pool. There’s 5 pools; two main pools and two baby pools within the main hotel enclosure, with the “jungle pool” tucked round the side beside the Country Grill. There’s also a fun splash park at Park Paradis, outside and to the rear of the hotel grounds not too far from La Reserva. The main pools are busy, with a lot of people reserving their sunbeds at the crack of dawn… There is no need, there were plenty sitting vacant all day. Food is what you’d expect, it’s never going to be fine dining when catering for so many people. There’s plenty choice at each meal, themes for evening meal repeat on a weekly basis, and the food at the chef’s station was usually the best thing on offer. We ate at the Country Grill one evening, and found it to be the best meal we had. The restaurant/canteen was quiet at the start of the dining time period, but really busy an hour in. Breakfast at 9:30 is not much fun, but at 8:30 is really quiet and pleasant! Drinks are served quickly in the main bar area between the main pools and entertainment stage, or at a quieter bar beside the Country Grill. Self serve taps are in the main dining restaurant. A good selection of ice creams/ice lollies are available at various locations. The entertainment, which we mainly heard from our room/balcony due to getting the kids to bed after the kids’ disco finished at 21:00, seemed hit or miss. The “Lovelles” sounded to me like a horrendous hen party doing karaoke, but the Take That and Adele tributes sounded quite good. The kids disco was fun, with the staff being really enthusiastic and getting the kids of all ages involved. We did go to La Reserva, it was good fun for our daughter going on the two slides, but it’s not particularly great value. The food is the same as what you get at Country Grill at a lunch time and for afternoon coffee & cake, the drinks are the same as what’s available in the resort, the infant pool area is no better than what’s available at Park Paradis, and there’s only two relatively small water slides for older kids. So really, you’re paying for two small water slides, and the swim up bar which hasn’t got that many seats and is shaded by its canopy most the day. The beach is barely a 10 minute walk away, and there’s plenty shops close by to pick up inflatables, water, souvenirs and anything else you need. All in all, really good value for money and a lovely hotel which is very well maintained and staffed.

Visited for a week with my partner (no kids). Every part of the hotel was clean and very well cared for. One bedroom apartment with balcony was a lovely room. Great views from the 5th floor. Wide range of food and drink, all the themed restaurants are pretty much available in the buffet at some point during the week. Bars were quick and offered everything you wanted. Pools were clean and varied in depth and size. Always able to get good sun beds even if coming down to the pool late. Entertainment was also very good. Loads of activities to take part in, both for kids and adults. The ONLY negative we would say is about the lack of iron and ironing board in room, however they can be rented for 2 hours. Highly recommend.