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Reviews
Tripadvisor Traveller RatingBased on 412 Reviews
Traveller ReviewsRanked #44 of 263 hotels in San Francisco
Traveller Rating
Excellent
297
Very Good
58
Average
28
Poor
14
Terrible
15
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
J1272VEsusiem said...
Great hotel to explore San Francisco
Travelled on 10/2025
Great hotel with clean, comfortable and totally quiet rooms. We got a discounted upgrade at the last minute and opened curtains to a view of Alcatraz which was awesome. Super friendly and helpful front desk staff. Happy hour wine and beer was a nice treat. Its ideally located just 10mins walk from Pier 39 and just 5mins walk from the start of the Powell-Hyde cable car line. We didnt try the restaurant (but would re...
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Kim S said...
Beautiful boutique hotel
Travelled on 11/2025
This hotel was great! Front desk was nice and helpful. Its location is great with everything in walking distance. Dean, who works in Valet was especially helpful with our transportation. He is friendly and always has a smile on his face!
I would highly recommend staying at this beautiful boutique hotel!...
John W said...
Worst Hotel Experience Ever in San Francisco
Travelled on 10/2025
I used to love Kimpton Hotels - this place makes me question who in HR hired the staff here. First of all, this is NOT A 4-STAR HOTEL. No amenities, super basic rooms, not even a coffee aker or water in your room. Upon check in, when I complained about a $32 a night "resort fee" with absolutely no tangible benefits, the rude desk clerk threatened to cancel my reservation. He then brought out the manager who was eq...
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Caroline M said...
Worst Kimpton Ever
Travelled on 10/2025
We paid for a room with a Bayview and it had an amazing view of the parking lot! Totally false advertising. We chose this hotel because of that and then they argued with us and made it very difficult.
Bathrooms are also insane. No hooks, no magnifying mirrors, lights were out, zero places to put your stuff. Worst Kimpton Ive ever stayed at.
Avoid breakfast. Coffee and a pastry $21 because they include 20% tip on ...
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Dream733513 said...
Dishonest staff and hidden charge
Travelled on 10/2025
The front desk themselves told me I could leave my luggage in the room between stays I even confirmed twice.
When I came back, I was charged for an extra night.
The same staff avoided me and others blamed me, acting arrogant and dismissive.
Manager refunded only after I pushed hard no apology, no responsibility.
Felt like a deliberate scam targeting Asian travelers, disguised as a miscommunication.
Kimpton b...
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