Vila Petra Hotel Apartments

We had a lovely stay, thank you. Positives: - Two bedroom apartment was very big and clean - Thought the staff were friendly - Friendly welcome on arrival - Family friendly hotel Negatives: - for us, the location. The strip of bars and restaurants wasn't our cup of tea, it was in fact quite a dirty looking street and I was offered weed / coke several times, just coming back from the shop. Maybe I looked like I needed it! But to be whispered if I want drugs while I had little children with us is pretty bad. Because of this we hired a car and went to places near by, mainly Villamoura. Went to carvoeiro for the day as well. Beach Olhos de Água is a really close and has a really nice small beach, although very busy. Overall, cannot fault the hotel, the staff, pool etc. It was all really nice, the downside for us was the location wasn't for us but the car hire solved this for us.

We have just got home after spending 10 days at this lovely hotel! Firstly I’ll mention the exceptional awareness to Covid 19, providing anti bacterial wash throughout the hotel, visible social distancing markings throughout and the strict face mask rules! We felt very safe and looked after for our duration of our stay! The staff were exceptional throughout the hotel. Very helpful and welcoming on the reception desk, the cleaning staff were very polite, friendly and accommodating! And the catering, restaurant, buffet, pool bar staff were absolutely amazing!!!! They went above and beyond to make our stay wonderful, nothing was too much trouble! The breakfast buffet was delicious and the variety for lunch was fantastic! (We stayed full board... just wish they had an all inclusive board!) The hotel is in a great spot, 15min casual walk to the beach, with the strip very close by! Thank you to all the staff that we came across, you are all wonderful!

Just back from 10 nights stay. Hotel lovely and lots of nice grassy areas for the kids. Rooms ok, but walls paper so thin you could hear people changing their minds. You can hear people above using the toilet and their conversations, people snoring, microwaves pinging etc. Staff not very welcoming. Arrived at 9pm and had to get a lift downstairs and back outside and struggle with 3 cases, a pushchair and 2 children over cobbled pathways to try and find our room in the dark. I would have thought a 4* hotel would have at least offered some help. We always use a towel hire service in hotels we stay in, pay deposit, get it back at end of stay. This hotel doesnt give your money back, keeps it for using the towels. The guy that is on duty in the indoor pool makes it obvious that guests are an inconvenience, very grumpy and not the slightest bit friendly. Hardly any choice of drinks at poolside bar and cocktails like water. The room cleaners will not allow you back into the room while they are in there, even if you want to just drop a bag off, probably because they dont want you to see the poor job they make of cleaning. Our room floors were filthy. Never heard of a hotel not allowing inflatables in the pool either. If you like the stench of petrol sit up by the kids pool, guy starts cutting the grass at 9 with a petrol mower & finishes bout 5ish every day, lovely stink of petrol & smoke. But dont smoke/vape round the pool.