SUNRISE Montemare Resort - Grand Select

We had a wonderful stay at the sunrise montemare resort despite all of the Coronavirus drama, though the hotel handled this well and kept us up to date with changes daily. The hotel was clean and well kept and all the staff went above and beyond to make our stay special, especially Ayman at the restaurant, who always had our drinks at the table before we had even sat down and made sure we were very well looked after. We can’t wait to return to this beautiful location!

My partner and I stayed here the first two weeks of March. The hotel was immaculate, clean, tidy and great facilities. The staff were amazing and couldn't do enough for you. Very quiet being adult only and several pools to choose from. Food was what you would expect although we were led to believe from the brochure that there is a vegetarian/ vegan section of the main restaurant which was untrue. There is a Vegan A la Carte. The staff noticed I didn't have a lot of food at meal times and asked why, explained that I was vegetarian and they offered to make anything. I had a lovely vegetable curry but it was nearing the end of th holiday. Trips with the rep were ridiculously expensive, £66 per person, we were told by the TUI rep it was adult and Brit's only. We were not told about a hire charge for snorkelling equipment costing £15 per person, and our boat had children, French, Dutch and German people on the boat. We were also told there was a late boat trip pick up which was also untrue with 1.5 hour wait at the Marina. The transport from the airport to the hotel upon arrival was awful: a mini bus van with staff carrying cases up onto the roof! Didn't feel safe going over speed ramps as you could hear the luggage moving around! My hand luggage was 'lost' but was returned to me that night. Long waits in the A La Carte restaurants but spoke to staff at quality control meeting and this was rectified before we left. Quality control were generally very attentive but once or twice did not appear to listen by dismissing comments/ feedback (this was in the chinese and via telephone during one of the frequent calls to see if everything was ok) Location was not great, nothing within walking distance and half an hour taxi ride to the Soho square and 10 minutes to the Old Market. This was main criticism as the hotel, facilities and staff were fantastic. Great if you want a quiet, relaxing holiday. If you prefer a bit more to do then a week is sufficient.

Rooms are mostly very far from reception, too many stairs, just a few colas on the frigobar just refilled ever four days, staff always expecting tips( all of them, seems to be a tip culture), only one point for snacks within lunch and dinner, at the main bar...no ice machine for guests.