Hotel Smeraldo

On arrival we had to abandon our car in the road then as no one was at reception we had to wait until someone came back as the doors were locked and we could only stare through the glass door at the telephone with the 'call 9 for service' option. Our room was basic and clean and lead out onto the lake which was lovely.. until the following morning. The walls are paper thin. Toilets flushing, every conversation, the cleaner managed to scrape along the floor every piece of furniture...twice!! The bathroom light sensor couldn't see you in the shower so every couple of minutes we had to open the door to wave the lights on again!! Breakfast was disappointing unless you wanted diabetes at the end of it - tones of cake! The bacon was tasteless as was the scrambled eggs. When I tried to check out and leave, again reception was unmanned. My door key had been disabled so I could not leave the hotel!! I called across to Hotel La Paul who said I had to pay tax to leave - great however I'm stuck in the hotel - after 2 calls and still no one bothering to let me out even after my explaining the illegality of being held hostage against my will I had to locate a fire exit to escape!!! Not my idea of fun!!

Although the location of this hotel is good, the hotel itself is awful. Very tired decor and furnishings, very dark and dingy and the dullest I've been in. Finding someone's dirty underwear in a drawer not impressive. So bad in fact, we booked out early. Food not good, staff really unhelpful, electrics not working very well & I could go on. When we left early to book in across the road, no questions asked at all as to why. The hotel opposite, the Miramar, same rating - 3 star, but the difference across the board was amazing by comparison. Even though we had to spend more of our precious holiday money to get in, was well worth it to escape this simply awful place. Avoid.