Royalton St Lucia

Cons - FIRST - the lifts are so temperamental. I got stuck in one, block 4 and had to climb out after an engineer opened it. Didn’t even apologise after being stuck in there for 20 mins. Went to see reception and said they would report to management .. never heard anything and didn’t even offer any compensation! - Very very understaffed. For a table at breakfast there could be barely anyone in the area but tables left with breakfast on there so no one can sit down - Don’t put away the sun loungers so after storm they’re soaked through for hours in the morning until mid day. - Tables at breakfast and buffet area was dirty for the 2 weeks. Always stained and/or wet. Asked to clean everyday but some are genuinely stained and can’t clean. - Service could be really really slow.. a lot of people complaining. Post 7:30pm is the worst for this in my opinion. - As with every Caribbean country, strength of alcoholic drinks vary from tasty to too strong. - Not enough sun loungers. Seen that they’re installing permanent ones down the beach and moving the temporary ones by the pools. However, Royalton is a big set up and could buy more .... Pros - Tepenyaki restaurant ... truly memorable. Miguel our chief was absolutely amazing and so entertaining. Only Brit’s on the table and all the Americans loved the experience also. Would 100% recommend! - Overall, restaurants are really good - particularly the steak house and the local delicacies one (forget name). Didn’t make much of the buffet in the evening. Good variety for breakfast. - ‘Snacks’ are lovely throughout the day at the burger van especially the jerk chicken. Would recommend the takeaway pizza also! - Rooms always cleaned but feel that there is someone always knocking the door whether it to clean the room, give you extra towels etc. When I think about the hotel, considering it was 4*-5* there is a lot that could be done. I’ve stayed at other Caribbean islands in 3* hotels and found to be much better service and quality. Don’t bother wasting your time booking excursions at the hotel besides the free walk to pigeon island. Booked a taxi though Marc’s Taxis. 200USD in total for all day travel with some hidden stop offs that you would get with TUI etc.

Looking to have your every need catered to?? Royalton St Lucia is the place to be. Delicious Food!! Fantastic Entertainment and Majestic Pools. Must have the BBC when you get there...(Baileys, Banana and Coconut Cream). Yum!! Will return.

Ok guys, I am a Travel Agent so who to hear it best rather than from me. We stayed in a Junior Suite swim out room. The room on it's own was clean/ ac worked etc/ Shower clean/our side of the pool was clean. In our room, the water does not get hot it gets warm. Beware of taking the swim out room if you lime outside by your pool... there are persons who do smoke above you flick their cigerettes and ashes and there isn't anything to catch it. It isn't the Hotel's fault but some guests can be abit disgusting and selfish. The cleaners who cleaned the room all kept replacing the towels replenishing the items etc. good show there. The food. EXCELLENT. The variety is amazing, the desserts are almost the same every day, probably one or two things change but it still tastes great. The food from breakfast/lunch/dinner honestly I give it 5 stars. However the waffles and pancakes are a bit dry and hard for breakfast, they should look into that especially having kids eating them but other than that the variety for breakfast is amazing, the fruits are always freshly cut etc. When having your meals, I love that no animals are around no birds no flies,you do not get that any where any more and I must commend them for that. The restaurants, make sure as you arrive on the property to make your reservations for dinner at the restaurants(not buffet). You will be surprised how quickly they book up. If you have babies or very tiny toddlers I do not recommend the Tapenyaki sushi restaurant. They are VERY LOUD and the chefs bang on the grill etc. I understand it's for entertainment etc and it's really good, however if you have a sleeping baby or a toddler afraid of noise, cancel that reservation. The food on the other than tasted very well, no complaints there. The steak house restaurant, I had no problems there, the food was excellent. The service was very good. The Italian restaurant, it is not a formal restaurant, you can dress down if you like. The food was good, wasn't as great as the others but it depends on your taste. The bread there was top notch! I also had the steak and it was very tasty. Now on to the staff, the first day the staff was pretty amazing they kept greeting you, as in good morning/good evening etc. We had a butler, chester and guessler, they both were very attentive to our needs, I do recommend them to anyone. We had no problems with them. The Diamond Club staff were VERY HELPFUL very respectful and friendly. from day 2 - 5 ... the general staff weren't very accommodating, you can sense attitude from them. Just from walking the halls they don't greet you they don't tell you good morning nothing they walk past you straight, the buffet, it looked like there are over 15 staff for this restaurant, and you ask them for a coke/water simple drinks.. you do not see them for about 1/2 hour and when you do see them, they look at you as if you never placed an order for your drink, it's like they do not want to work there. The early morning staff only 2 out of that entire staff (excluding the chefs) were very polite and offered drinks etc, they came back within 5 minutes with our drinks etc. The podium where you wait to be seated, I would recommend that at least 1 person stands there at all times, rather than seating them, there are so many other waitresses that can seat the guests. Most of the times we entered there was no one there to seat us. Another thing, the worker that replenishes your fridge in your room, they need to have a little more patience in waiting for someone to open the door, I just came out the shower screaming saying I am coming, now bare in mind they only knocked once... as I am rushing to put my towel on the guy just opens the door. Apart from all the little nonsense, I will still recommend here as a place to stay because of the night life, the bars, the kid friendly areas, the clean rooms, the food/restaurants. For that I give it 5 stars.