Royalton St Lucia

I just came back from vacationing at this resort. My overall experience was good. The room was nice and spacious for 3 women! The breakfast buffet was good and the omelet guy was great and was definitely missed when he took the day off for carnival! Overall buffet service was extremely slow. Staff would just walk around and it took forever to get drinks or get table cleared. Favorite a la cart restaurants were Zen (Jean-Claude was our chef) and the Steak house. Great service was provided at the Calypso restaurant. Our waiter was very attentive and fast.Food truck at the beach was great for lunch. Pools were nice and entertainment was fun to watch at the pool. Unfortunately my last day I had money and earrings stolen out of my room. Lock your valuables. Multiple people that was part of our group had stuff stolen out of their room. Which is unfortunate. Spoke to front desk about it but don't think anything will be done about it since I had to leave that same day. Special shout out to Jn'Nil Bld 6 concierge for providing amazing service to my family and I!!! He was the only person who went above and beyond to make our stay amazing.Made a friend for life!

My girlfriends and I visited St. Lucia, more specifically, the Royalton St. Lucia Resort and Spa from July 11-14. This vacation was a time of reflection, fun and relaxation with professional, African American women who share a bond of sisterhood, scholarship and service. From the time we arrived, we couldn’t have ask for better (intentional) service and hospitality. Alton, Dudley, Monique, Kayson, and the two bartenders at the Diamond Club Pool (my island rum punch experts) were very attentive to EVERY single need and responded with smiles. In just a short time, these individuals became our friends and have made a lasting impression on our lives. The food was amazing, Sherry Ann, at the spa, was SPECTACULAR! And OMG...the Zen restaurant was out of this world. I actually tried sushi for the first time!!! The girls and I have vacation to other countries and by far, St. Lucia is among the best. I’m already trying to plan my next vacation to this beautiful, hidden jewel! Thank you so much to the staff at Royalton for making this getaway one to remember. Dana H-R

We had the Presidential room with great views and good butters. Beautiful landscape and all activities were close. The beach had a roped area for Hideaway guest, but it was not managed. As such the adults only section of the beach is open to anyone to swim or walk to. This was also an issue when in the dinning areas or common areas. When we book adults only...that is the expectation. Too many parents do not tend to their kids. When mentioned, it was acknowledged that this is a common complaint from guest. Amenities all have an extra charge on the resort ( massage, reflexology..etc), but it was worth the extra expense. Adaptability of the resort was minimal regarding general options. Previous experience our fridge was maintained without a request. Not so at the Royalton Hideway and while we book an all inclusive with the intentions not to drink; we have been given sparkling cider as an option when requested. Not a deal breaker, but as time went on; it became obvious that this brand caters to quantity. The staff was great at their specific jobs and our meals were delicious. However, portions were back to the quantity. Very small portion sizes. Eating at Hunters a “Petite Filet” might have been an ounce and the waitress suggested that I ordered 2. In total it may have been 2-3 ounces combined. However nicely prepared, but the quantity/ production mindset is still the brand take away. Desserts are not very tasty, but presentation wise look great. The buffet had several options and again pleasant staff with a great juice bar. The control of both flies and birds was minimal. Too many times we decided to pass on a danish due to flies landing on food left exposed and this also held true to the Hideway beach area. This is a special amenity for Hideway guest and food is left expose from the Durado. Several birds were feasting on the open buffet. I managed to go to the rear where the heat was most intense and prevented birds access. The food was good, but there appeared to be minimal consciousness on the potential of contamination. We ate at all of the restaurants and consistently the food was delicious, but all with small portions. I am fairly fit and manage a decent portion control, the portion controls were smaller than my norm. Many of the Sports bar or Grill reheated food items vs. freshly preparing. I would assume that the main kitchen cooks items like burgers and then items are disbursed for reuse around the Grill and Sports bar. On our last day on July 13th, it was as of the curtain was pulled away. While we didn’t lean out the butlers that we upgraded to our the concierge...they all seemed to be gone. You will have an early departure to take the 90 minute or so ride to the airport, but we opted to take a helicopter ride. Our butler mention that our bags would be picked up at 8:45AM to make the 9AM bag pickup at the main entrance of the hotel to be transported to the airport. 8:55 comes and after calling the butler I have to run the bags from one part of the resort to the other. Everyone in our room area has butler service, but as a I am rushing no one offers any assistance. Now on our second day we were asked to attend a pitch meeting to buy into the Diamond Club’s brand of resorts. I had mentioned that it was too soon into our stay to make a decision, but frankly had some interest. As time went and our final day closed; we were great full that we saw that the brand didn’t live up to the value that was being sold. Odly...I would still recommend the resort. I would not suggest the upgrade to the Hideaway for the adult only experience. This only occurs in your room.