Royalton St Lucia

We travelled to The Royalton St Lucia on Oct 8th 2019 with our Daughter and her Fiancé. We flew form Gatwick with TUI and enjoyed the premiere seats although quite expensive for what you get compared to other Caribbean countries we have been to but worth the extra seating space etc none the less. When we arrived at the Royalton after a 90 minute transfer from the Airport we were greeted with a cold refreshing cocktail and were checked in almost immediately, we had upgraded to Diamond club with a swim up room and were pleased they had put us next door to our Daughter & her fiancé. We were really happy with our room, immaculately clean, well air conditioned and in a great location not far from most amenities. After a good nights sleep we were ready to explore the hotel grounds and were pleasantly surprised with all the hotel had to offer, we were never far from a bar or restaurant of some sort but spent a majority of our holiday chilling by the pool nearest to the beach as this was close to our room. The weather was fantastic and despite the usual Caribbean showers the sun shone probably 95% of every day. As I said we upgraded to Diamond club and were assigned Ronald and Jenny as our butlers however we did not use their services very often apart from them booking our restaurants and only saw them maybe once or twice a day, the disappointing thing with the butlers was that despite us hardly using their service and not seeing them that often, on the final day they were hanging around us more than ever obviously expecting their tip and Jenny even came to our table on our last night and awkwardly hung around while we were trying to enjoy our meal, when I said I would square up their tip tomorrow just before we left she said she wasn’t working the following day and continued to hang around as good as holding her hand out, as there was no need to carry large amounts of cash around the complex I had to tell her I would give Ronald their tip and he could split it with her when he next saw her, her reaction to this was comical and she basically huffed and puffed and walked away without so much as a goodbye. This was a mistake on her behalf as this behaviour greatly swayed our decision of how much to leave which was still a considerable amount baring in mind we must have only used them for less than 1 hour during our 2 week stay. Myself and future son in law decided to go on the deep sea fishing excursion one day and while disappointingly catching nothing but a great tan we got to see a huge school of Pilot Whales which made the trip well worth going on anyway, we had plenty of alcohol and some of the views off shore were just stunning, the crew onboard our boat were great fun too and we met some interesting characters from various other hotels so proved to be a good day out. My wife and I also booked the sunset tour which turned out to be a disaster as my wife is wheelchair bound and even though we were promised that this tour was disabled friendly when we got to the boat there was no way of her getting onboard even though we were promised there would be assistance when we got there, no one was willing to help us and we had to watch the boat sail away without us and take the minibus back to our accommodation which really upset us as it was the second to last day of our trip and we didn’t have any time to book anything else. We had previously booked the tour over to Martinique but this was cancelled apparently due to bad weather but on the day we should have gone the weather was absolutely gorgeous and we couldn’t understand why it was cancelled as this was the trip we really wanted to do but it just wasn’t meant to be. All the restaurants we dined in were top class, we liked the Hunters the best and don’t be shy of asking for an extra piece of steak on your meal as the restaurant staff were fantastic and would always go out of their way to make you happy, in fact all the staff at the resort (apart from the girls in the coffee shop) were brilliant and made our stay so much more enjoyable as a smile and hello goes a long way with us, oh and forgot to mention our maid and also our room service staff were always happy and would also do anything to help, concierge were only a phone call away and would bring anything we wanted at any time day or night and it was never a problem, our minibar was well well stocked daily and if you required more drinks all you had to do is ask and your wish would be granted. We got a taxi back to the airport on the last day and can I say our taxi driver Mark was fantastic, will upload a pic of his card, his rates were fantastic and he shared his knowledge of the island with us which we really enjoyed as it was like our own personal excursion back to the Airport and we learned so much about St Lucian culture from him,

Stayed for less than a week in Aug. 2019 with some family and a couple of friends. Prior to this trip, I stayed at the Butterfly Resort in Barbados and was totally dissatisfied. Quite the contrary with Royalton! The staff was exeptional and cleanliness was immaculate. Words cannot describe the jaw-dropping experience it was simply walking into the lobby on our first day. There are great views universally through the resort and the stay was definitely an exclusive one. Food at all the restaurants was absolutely divine and the rooms were nothing short of magnificent - all 3 rooms my group booked. I would wholeheartedly recomment the Royalton for anyone planning a St. Lucian getaway. I am a very particular person and I am shocked to say, my stay was flawless. From the high level of cleanliness to the wonderful food to the great drinks, I am most satisfied. Special compliments to Rawle (I think that's his name) who was excellent throughout our stay.