Grand Hotel Riviera

We came for celebrate my husband’s 50th birthday. We reserved a sea view room, but when we arrived we got a very small side sea view room. So we decided to upgrade the room. The room was on the third floor but during the first night I was fighting with million of ants. The room was modern and enough big. They have bufe breakfast, but it means that you have to stand in the line and wait until you got to the büfé table and somebody served you. Maybe it is because the virus but it makes so so long and uncomfortable to get your breakfast. They have own elevator to the beach but it was so so slow, you have to wait ages to get down. To use the stairs instead of lift was not an option, because it looks very dangerous. The staff was not to nice and kind -of course there were a few one who was it-and helpful. They entered into our room several times without knocking on the door. The guy on the privat beach was just so rude. We made a mistake and ask a drink in Spanish and he became very angry. We apologised of course but he just Continued and said we will get nothing. After that he always speaks in Spanish to us. He was just like the King of the beach and we should be so lucky that we can sit there. Something good about the hotel: location is perfect, view to the sea beautiful, the privát beach great -but the stop serving meal after 3pm- , the live Music was also great.

We loved this hotel. We stayed 5 nights and all was perfect. We had one of the junior suites built in the volcanic rock. What an amazing view and great terrace. The breakfast was excellent, despite COVID. We had eggs, fresh pastries, service was top! The beach was excellent too: relaxing, large, cleaned, with possibilities for snorkelling! In short, we loved it!

So the positives - the room had a great view + the staff at the private beach (another positive is the private beach) were fantastic. Breakfast was good also and the omelette station was excellent. However, the negatives. When checking out it took 15 minutes longer than needed as it seemed staff were more interested in having breakfast than us making our ferry. The bed....well, you might as well sleep on the stone floor. Ants outside (can't do much about that really) but a few got in and overall cleanliness was just lacking. The shower was in a corner bath which, although nice (if you minus the mould), needed a step ladder to get into and 5'10". Finally, you can hear every door slamming in the whole building and, if you want to pay for the Deluxe Sea Room, know that the breakfast bar is above and you WILL hear each time a chair is moved in the morning. So don't expect sleep. The whole place needs a revamp. But the view is nice and location is good.