Hotel Eden

I don’t even know where to start with this review, it’s taken me a while to get round to it due to being so wound up by the whole situation. holiday was booked through TUI costing over £700pp, so not cheap - room was advertised as having a French balcony, upon arrival we were taken to our room which turned out to be on the ground floor? The room itself was modern but when opening the curtains we were greeted with concrete walls & being overlooked by rooms above & all around, it was like a concrete prison (see pics) We spoke to the receptionist & explained we had booked a room with a French balcony, they advised they would look into this but would take 24 hours, fast forward 24 hours & they show us the 'new room' this time extremely dated with a very large concrete balcony area, seemed like it was on top of the restaurant? this was to the left of the hotel & still not in the bit we wanted to be in & paid for!! In the end we stayed in the original room with the prison outside space as we couldn’t deal with the lack of facilities in the alternative room that was offered, TUI were unhelpful & the hotel couldn’t get us in the right room, I wouldn’t be so annoyed hadn’t I paid so much Also bring a travel iron, I made the silly mistake of not bringing one & the hotel wanted 3 euros for ONE item of clothing. If you can get a cheap deal & want a good location this is fine but anymore then that I wouldn’t bother

This hotel has a fine location and potential to be a great hotel but fails to look after its customers. The pool is small and there are insufficient sunbeds and are now chargeable. The rooms are small and not well furnished and the communal areas are a trap for the owner to sell drink at high prices. They are missing a big opportunity and it is a shame

This hotel is situated on the main street, very close to the main square and therefore has a very good location. The building looks nice but the room and bathroom were a bit dated. The shower was big enough but the shower had was very difficult to keep in good position as its hook was broken. Water pressure wasn't strong.so it took me long time to wash my long hair. There is bidet in the bathroom whih I personally like a lot. One of the door's panels had come off which didn't look great. The bed was standard double and was clean, but too hard for us. There is a small desk which looked very tired and battered but not in a great shabby-chic way. Window glazing was good and we had a quiet room with no view but we slept well. The biggest disappointment was the restaurant. The breakfast had very limited choice and they had no good coffee. Even when we asked for espresso from the machine in the bar, it was still not good. We had only one dinner in the restaurant, when we chose to sit outside. The menu was average priced and I ordered Caprese salad, but it wasn't great - it was made with yellow mozzarella and not with the white one. The complimentary bread we were given was hard and stale and the house wine was terrible. The hotel has a pool but we didn't use it so I can't comment on it. It conveniently has two entrances - one from the main street and one from the back street. The staff we came across was polite and welcoming. Overall it wasn't too bad but if we ever return to Sorrento, we would stay somewhere else.