Divi Southwinds Beach Resort

Divi Southwinds, we've been coming here for 20+ years and this year has I think been the best. The staff have been excellent, friendly and helpful at all times. The new GM Charles Maynard seems to be putting a lot of effort into improving the guest experience and we think it is working. The pools are great; Pure Ocean restaurant and bar are well staffed by good people with a good selection of food and drink. I especially like to down a couple of Banks to get the salt out of my throat - well, I'm an ocean boy at heart and love the waves on the actual ocean. We will definitely be back next year for at least a few weeks. Our thanks to all the staff for helping us have a great holiday.

We’ve been coming to the Divi for years; never had this problem before. Garden side rooms at 1.50am. We cannot sleep with exceptional noise from outside, below. Went to speak to Ingrid at reception who really couldn’t care less!!! All she said was “it’s not on our property”. Disgusted with the Divi.

Resort is good but is let down by slow food service at the beach restaurant. The majority of staff in the restaurant are really pleasant but unfortunately we came across a very abrasive and loud woman serving behind the bar. Charles was a dream as he was gracious and welcoming and we miss him! We ordered two Pina Coladas (they were very nice) and because we were also going to have lunch there, asked for the drinks to be added to the tab. She very dismissively and loudly said that to do that we would have to deposit a credit card with her!!. The bar is within the restaurant. I asked her why as we had never been asked to do that before and she said thats how it is. Rather embarrassing. .Other guests at the bar said that was ridiculous and wondered why Divi had started this new system. Having finished our pre-lunch drinks I went to order lunch and also took cash with me to pay for the drinks we had. She called a young lady over to take the lunch order and told her to put the drinks we had on the tab .I quietly asked her why she had now decided we could do that and she completely ignored my question and went back to serving at the bar. Her manner was officious and offputting and she was carrying on to whoever at the bar was prepared to listen, about not getting many tips. I'm not surprised! Rather a shame as the rest of the staff are lovely and she let down the team. Apart from that uncomfortable experience which hopefully will have been corrected, the rest of the stay was great.