Elba Sunset Mallorca

Great welcoming, received champagne and upgraded rooms for free, staff was very sweet and friendly. You don’t have to worry about catching Covid19 as they are prepared for anything, full on hygiene hotel. The only thing the hotel should change is the way you pay for food and drink during the day I.e. each room should been given 4 dig PIN number to give with their room so other guests can’t put anything on other guests rooms. We’ve checked out today after spending there 5 days with 4 other friends and we got bill for 102 euros. My husband showed the lady all his transactions on both of our accounts to prove we’ve paid for everything. We do think we know what guest put their drinks and food on our room unfortunately they have disappeared this morning. Hotel was very understanding, but that doesn’t help us much when we’ve been cheated by bad paying system. Please do create new system of giving guests pin code on their arrival and they should be giving it when paying. And even maybe check with the reception on daily basis that nothing has been added onto your room. Lessons learnt and we will watch out for this in our next trip to any hotel. Otherwise we will be back to the Elba again. Thank you

This trip with one of my best friend is now unforgettable thanks to this amazing team and this place. The hotel itself is beyond amazing : the comfort of the room, the view above the sea, the general atmosphere. It’s really special and you have to pinch yourself to believe where you are : a true paradise. The second part is the team of the hotel: Julia, the general manager is really kind and helpful but also Jorge who welcomed us with the best way and always so kind and smiling ( with the mask on ! All the hotel takes the COVID measures very seriously which is really comforting). The restaurant team is incredible, we were in half board and we not only enjoyed the delicious food but also the professionalism of Esteban, Hector, José ( loved your cocktails! And your kindness) without forget Manuel who always have the word to makes us laugh and feel well. You guys are amazing and we will truly miss you. My only remark has to be about the really noisy bed which are moved every morning for cleaning and also the lack of privacy due to the bathroom with no door. Also we were disturbed at 8:45am by a housekeeper who entered in our room while we were sleeping ( who apologized aftermath). Anyway, thank you for this unforgettable stay, will definitely come back.

I booked last minute this place as I was not supposed to come to Mallorca. I was trying to find a place where I could really empty my mind and enjoy wonderful views of the sea. I was 100% right to book this one! The rooms are great, the views are stunning, it does feel like we are on a cruise. The staff was as well extremely helpful and welcoming (from the front desk to the bar) , and Giulia, the director, was always making sure everything was great. Food was very good, and I did not get "bored" being in half board. The hotel is as well taking serious health measures regarding the current situation, which is appreciable. Thanks to all the team and looking forward to staying again soon!