Bluesun Hotel Neptun

We stayed over in the first week of October for 7 nights and had an amazing stay. I couldn’t pick out anything negative! We were made to feel very welcome from the moment we arrived and were thrilled to receive a room upgrade too which meant we had a balcony and an amazing view of the mountains and sea. The hotel is very clean, the food and variety was superb and we are already looking at coming back in 2020 because it’s such good value for money. Thankyou to all the staff at Neptun you made our holiday.

Stayed at this hotel with my girlfriends for a week away, the cost was £480 for 5 nights and not worth that amount for what we got. We stayed in the annex and there’s no lifts - we were on the 3rd floor so it was tricky lifting a case all the way to the room. A double room was booked and the bathroom was so small, the doors to the shower didn’t close which meant water consistently on the floor when I showered and then again when my friend showered. The rooms are standard no tea or coffee which I find very unusual for a hotel. Don’t expect clean towels or the bed to be made on a Sunday apparently they don’t work. The staff were miserable and I found it very weird that they didn’t have an iron till the following morning, we arrived at the hotel at 1pm - The receptionist said come the following morning as I cannot have one just now. As the rooms were small I asked if I could switch to a twin room the receptionist told me to come again in the morning to see what was available, on booking.com twin rooms / beds was available to book but on checking at reception the following morning I was told no rooms were available, the hotel was running on 40% it was the week beforec half term - to me it felt as if they couldn’t be bothered and their body language indicated I was causing them stress by asking to switch rooms. I gave up. The food in the evening was bland, I had shark one evening and it had been braised to death literally. The food wasn’t pipping hot. Lots to chose from on every setting I tended to stick to the salad. The beer was like water, and the spirits weren’t that great. The soft drinks were awful and full of syrup, no wonder the kids were hyper and ruining round it’s the amount of sugar they consumed. The entertainment was rubbish. It was a staff member sat in the dark on a stage using his phone to feed tunes though a speaker, this stopped at 10pm. One evening I was told to switch my phone off, we used the Internet to listen to some music after the so called entertainment finished and this was around 11pm. I wouldn’t stay in this hotel again and I think it’s overly priced for what was on offer. There are some hotels nearby and villas on the main road I would consider this next time before booking an all inclusive.