Kassandra Bay Resort & Spa

Amazing hotel on one of the most beautiful Greek islands. Not the cheapest but worth every penny for a week or two in Paradise. We stayed in the suites last year and it's worth it for the adults only breakfast and pool area. Go!

We stayed at this hotel for 12 nights and the overall impression is that the systems they have in place are flawed to say the least. This account is not a personal attack but a justified and fair personal opinion on the experience we had as paying guests and I will be giving the pros as well as the cons of this establishment. Starting from the positives I will have to commend the following members of staff: Christos, Maria and Elizabeth from the breakfast for always being on the ball, smiley and ready to assist; Apostolis and Kris from the beach for their limitless energy and efficiency for being able to not only serve and tidy up the beach but also try to tackle sun loungers being reserved by people leaving their towels down for hours. If the hotel wishes to have this rule, they will have to employ another person whose sole responsibility would be this and make sure they enforce it and maintain consistency, otherwise complaints are being lodged which then, unfairly, the staff have to listen to and deal with. Another positive feature was the reception area with the staff being nice and helpful. Our hotel balcony was probably the best feature, offering a great view. Moving on to the cons of this hotel I would say that the wifi is too weak, the dinner buffet is too expensive (£24 per person) and the food nothing out of the ordinary. I was in a 5 star hotel in Elounda (Crete) last year (that also lived up to the expectation of 5 stars) and their buffet consisted of delicacies, unlimited seafood and fish choices, countless deserts and a myriad of appetizers and salads for all tastes and diets. The gym is also very poorly presented, tired and dated with no resemblance to their online pictures and with no instructor in sight, which I would have expected in a 5-star hotel! As far as the cleanliness in the rooms I would say that the hotel would have to provide the ladies who clean with hoovers as by just mopping, hairs and bits on the floor get circulated from side to side, room to room but not actually getting picked up. I got fed up with looking at long black hairs on my floor clearly not mine. The taps’ water flow is also an issue, especially when others are using them at the same time. Most evenings there was nothing coming out of our tap other than a drip. My last point about this hotel is the reason why I am giving the whole experience a 1 star. Half way through our stay, we returned to the room and found our door wide open. When I spoke to reception they told me that maintenance had come to check whether the taps had been left running as one of the other guests heard running water. After that we had no official apology from the hotel showing us how little the think of their guests. 3 days after the incident we instigated a meeting with the manager who basically told us that she did not realise that we had the expectation of her getting in contact with us and that it should be enough that somebody from their reception team dealt with it. All the hotels I have visited and known through my experience have a protocol that they follow when things go wrong, but not this one. The hotel failed to understand that we as guests were their number one priority and whatever happens ‘behind the scenes’ as the manager phrased it is none of our business. WE pay to be there and it is THEIR job to get in contact with us to reassure that it would never happen again and that the staff involved had been briefed. Leaving a hotel door open shows lack of thought and respect for guests’ belongings and if we had lost something it would have been an even worse story to tell. I spent the rest of my stay feeling stressed out and angry that I was paying all this money to be somewhere like this. As far as the wine bottle that management sent after I requested a meeting was irrelevant and much too late. We did not drink it and again this is another sign how insignificant the hotel thought our issue was. The moment we really got uncomfortable though was when the manager asked us, after a long conversation, what they could do for us since we did not want the bottle of wine. We were not there to negotiate freebies so if the hotel really cared or knew what they were doing, they would have been ready with their options. So to answer the manager’s question, l suggest next time they fail to look after their guests, they should consider being prepared better with their answers and offers before meeting up with customers and follow some kind of protocol based on how serious the issues are. Do not ask your guests to decide off the top of their head what they want to negotiate, especially after them chasing you up, and do not treat all mishaps as having the same severity.