Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 2301 Reviews
Traveller ReviewsRanked #83 of 427 hotels in Venice
Traveller Rating
Excellent
1681
Very Good
390
Average
133
Poor
52
Terrible
45
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
WeAlwaysLove2Travel said...
Hotel Unaccountable for a Situation They Created!
Travelled on 06/2026
Just can't believe how a 5 star hotel would not do the right thing after placing us in a room that was above an incredibly loud, pulsating wedding reception that lasted until close to midnight. We paid over $1000 per night and expected to have a great stay. Instead, on our first night, we enter to find the entire room shaking from an incredibly loud wedding reception below us. The bass was pounding as if someone was ...
Read more
Rebecca M said...
Beautiful hotel and great location
Travelled on 06/2026
Beautiful hotel and excellent location. Spacious, comfortable rooms. Warm, knowledgeable staff-ready to assist. Highly recommend....
Jennifer E said...
Unexplained charges on my credit card
Travelled on 06/2026
Immensely disappointed with this hotel I would not recommend this and will not be staying here on my future visits.
1. Charging my room for Items Then not being able to tell me what these items are but insisting that the expenses valid. They have all the ignored me So I guess once you pay, youre no longer a customer. I am now going through American Express to fight this - A disappointing way to end my trip to Ven...
Read more
JamesHickman777 said...
3 Star Hotel
Travelled on 05/2026
Feels like a 3 or 4 star hotel, certainly well short of a luxury five star experience. We booked a week in one of the best suites with a large terrace overlooking the lagoon. From initial check in we knew we had made a mistake. None of the professionalism you expect from a luxury hotel. The room was tired and in need of maintenance. NOT shabby chic, just shabby. The terrace was poorly maintained and the view included...
Read more
A S said...
Wow!
Travelled on 04/2026
This was such a lovely experience - suite was very comfortable, view was great, employees simply lovely it came across so authentically that they cared about our experience, breakfast was great, ground / water transfers were executed flawlessly....