Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3947 Reviews
Traveller ReviewsRanked #222 of 416 hotels in Venice
Traveller Rating
Excellent
1235
Very Good
1640
Average
653
Poor
235
Terrible
183
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Darren P said...
Great place to stay when visiting Venice
Travelled on 11/2025
Great location with just a 5 minute walk from the Piazza Roma and train station. The hotel is quiet with a nice bar on thr ground floor with a few tables outside.
The rooms are spacious enough with a full size bath with shower, the room and bathroom were clean on arrival and bins and bed made on each day.
All the staff were polite and very helpfull, and were more than happy to share there local knowledge of places...
Read more
GF88 said...
Average stay, lacking in many areas
Travelled on 11/2025
Have just returned from a 2 night stay at the Carlton on the Grand Canal.
We stayed here as the last stop on our trip across Italy for our honeymoon- disappointingly even though the hotel was informed that this was the purpose of our stay, this was not acknowledged in any way whatsoever.
The location of the hotel is fantastic, as the name suggests, directly on the Grand Canal and opposite to Venice Santa Lucia rail...
Read more
SRQtravelqueen said...
Poor location and very tired rooms.
Travelled on 11/2025
The photos do not reflect the actual condition of the many rooms we saw. They are all tired, battered and poorly lit.
The first room we were assigned was so tiny we could not move around the bed, yet to be separated, and no where to place suitcases. The 2nd room was larger and bath as well. Some rooms do not have windows. Some no bidet or tub, only small shower that either have tiny acrylic enclosure or plastic type ...
Read more
donna97973 said...
Excellent location
Travelled on 11/2025
Really enjoyed our stay. Hotel was inna fantastic location we got a boat directly from the airport and got dropped off out side the hotel door. Room was lovely and clean the view was amazing over looking the canal. Only thing the room was missing was curtains and the light shining in all night kept me awake. Breakfast was good . Staff were helpful and friendly. Overall we really enjoyed our stay. The roof top bar was...
Read more
vew10 said...
Location is great. Otherwise seriously lacking.
Travelled on 10/2025
I stayed here as part of a group tour. The location was great and the view from the front of the hotel was wonderful. The room on the other hand left a lot to be desired. My friend and I had two single beds in a very cramped, pretty dark space. The rooms were definitely dated and needed sprucing up. The bathroom was tiny and the shower was laughable. You had to step in sideways to fit through the two sliding half doo...
Read more