Riu Palace Macao

I read a lot of reviews on this property not one did I read mention ROACHES !!!! Found 4 bugs in 2 weeks in my room, but in the lobby bar area the out door furniture were loaded with them. My husband would pull out the cushions before sitting down & I was sitting just out side the coffee bar & the roaches were having the time of there lives on the chair in front of me :( I have stayed in many RIU Palace Hotels in in the past 6yrs & this is the first I saw Roaches. I found the staff to be nice, Friendly & very helpful. Danny at the lobby Bar, Fabulous, always had a smile, Manager at front check in desk I think his name is Jeff tall gentleman, couldn't do enough for u, very nice & friendly & always had a ear to ear smile, made u feel welcome

Returned for the third time to celebrate our Ruby wedding anniversary. Our room was lovely, we upgraded on arrival to a sea view and on our anniversary it was decorated with balloons and petals. The hotel also gave us some presents and arranged a cake in the restaurant. The food was good and we enjoyed the Steak, Italian and Krystal restaurants. The coffee shop was also very good. The staff were lovely especially Ana on reception and Wilson and Gregorio in the restaurants. Had a great time at this brilliant hotel and hopefully we will return again.

Room - fairly basic and tired, but cleaned daily, optics for spirits, free mini bar and plenty of pillows. Had to ask for towelling robe which was provided. Service slow (fixing problems) but go through the rep. Animation team - fantastic bunch, professional, fun, friendly, hard working - they never stop! Food - OK - bit boring after 2 weeks. Breakfast: not much choice e.g. fruit, ran out of nice bread leaving only processed sliced etc. Ham and cheese, very processed. Lovely smoothies, pastries etc. Lunch - in beachside restaurant, got quite busy as only place doing lunch as far as we could tell. Good quality food, always hot and plenty of choice. Evening dinner, got a bit bored - specialility restaurants seemed OK and didn't need to book. Location - perfect - swimming pool large and bar pool very well serviced. You need lots of 1 dollar bills for tipping hard working waiters who will come down to the beach to get your order and bring drinks back. Lunchtime restaurant staff look tired and overworked (it is very hot). Beach and sea - lovely a bit choppy, sand very clean and plenty of sunbeds (at the pool as well, no need to reserve). Towel guy was very grumpy, have never stayed in a 4/5 star hotel before where they begrudge an extra towel and you have to keep changing the wet one - seemed very jobs worth. Entertainment in the evening was professional varied and the casino is on-site too. Regular games/bingo etc. all day and evening. Thoroughly enjoyed our 2 weeks and would definately go back for an 8 hour flight and only 4 hour time difference after end October an absolute bargain.