Riu Palace Macao

My husband and I visited for 2 weeks and he amongst many others was very poorly for 6 days I was only ill for 3, there are no hand sanitizer by any of the restaurants or in the bathrooms which I've never seen before in any other Riu. The manager wasn't interested and the chemist wasn't surprised as she said she has lots of visits from people staying in our hotel.($60 for meds and antibiotics) Our room was spotless but smelt of fresh paint and had a musty smell, as the days passed the mould began appearing. My husband hung his shirts in the wardrobe and they got wetter as the days passed, I kept mine in the case and they stayed fresh and dry. As guests booked out the painters went straight into the rooms to paint for the next guests. The theatre smell was unbearable. The best restaurant was the steak house were the food was delicious and the coffee house had gorgeous pastry's. The staff were amazing and couldn't do enough for you from the beach waiter to the entertainment team who showed the same enthusiasm from morning until night. Our cleaner was fantastic and moved every bit of furniture every day and did a thorough job. Being able to use the sister hotels was great for when you wanted to have a walk down the beach and rest for refreshments. The hotel shops were overly expensive for what was on offer, unsurprisingly they were mainly empty.

Excellent stay as always. Wanted for nothing. Accommodations were tidy and cool, mini bar always stocked. Staff were friendly and eager to please. Adults only resort was a wonderful quiet getaway. The only suggestion is to have a staff member at the doorway to the restaurants to make the hand sanitizer mandatory (like the bahia) instead of the voluntary hand sanitizer station (excellent addition by the way!!!!).

I was asked a question early on in this holiday. “Would you come back here?” I initially said “not sure” as the hotel reminded me of the Riu hotel in Cape Verde that I visited a couple of years back. I was asked the question again at the end of my holiday. “Would you come back here?” My answer? 100% yes!!!!!! Riu is comparable wherever you go, but the one thing Riu in other places I have been don’t have is the amazing staff they have at the Macao palace! The holiday was near perfect (and would have been anyway) but the staff made it that little bit more special. From the entertainment team I would highly recommend you speak to Robert “from England” (if you cannot see him you’ll be able to hear him) and Alexis. Great guys who cannot do enough for you. In the restaurant Domingo, Danielle and Herman. They will treat you like royalty! Thank you to everyone at the Macao Palace and to confirm the answer to my question YES I will be back again. Very soon. ❤️