Riu Palace Macao

First time st this resort and it did not disappoint! All the staff were so friendly and always making sure you we’re enjoying your stay!!! Pool parties were fabulous!!! So much fun! Water park also another plus to this resort!!! The beach is a post card!!! We will be returning!

I am writing this letter to let you know how disappointed we were in the RIU Hotel. My husband decided to take a vacation as a 40th Anniversary present and our friends Debbie and Harry were happy for us and decided to take the trip with us. While I work with children everyday and the cost of trips are getting higher we decided to do an adults only all inclusive trip. While arriving at the RIU It looked wonderful and beautiful as usual from the outside. We got our keys and welcome drink and proceeded to our rooms. As I opened our door, it seemed like I stepped into a cesspool. The smell was unbearable. My friend came into our room and said “these couldn’t be our rooms”. Their rooms smelled awful also but not like ours and didn’t seem like Jr suits that we paid for. We immediately went downstairs and talked to someone at the front desk. (Daria). She suggested other rooms but we were totally disappointed. After talking to the manager, Daria said the only thing that was better was the upgrade which we didn’t think we should have to pay for since the trip was more than enough. Being an adults only, most expensive RIU we shouldn’t have paid a dime more. First she said $500. If we wanted to pay more we would have booked a more expensive room. We suggested only $400 more and they said ok, but $200 cash and $200 charge. Which was ridiculous because we only brought so much cash but we gathered it up. We didn’t want to stay in those awful smelling rooms. We talked to Julio from Gogo tours he said it was a good deal. If we wanted a good deal it should have been perfect from the beginning. He also found out their were several other people that were staying in these rooms and had trouble also. So why didn’t they check these rooms out before letting us go in there. Also after they called us to go to another hotel for dinner at 6:30. Who waits till 6:30 to call someone and invite them to dinner. We told them we had plans and suggested another nite and they said no. Awful way of conducting business. A couple days later as I was in the bathroom I looked down and saw several cockroaches which the pictures are attached. You can imagine how it went after that. No sleep for rest of trip. Also packing to go home, we surely didn’t want to bring any critters home with us. When we got home our luggage was outside shaken again and brought right into the wash from outside. More headache and work which wasn’t necessary for a relaxing, stress free vacation. As being previous RIU customers for years we are HIGHLY DISAPPOINTED. We will not be returning to any of your RIU Hotels again. We should be fully compensated for all the pain and suffering for this trip. Rose and Dan Czartoryski

Was solo on this holiday. Have used Rui hotels many times and sadly this would not be top of my list. First , the room I was given was really awful. The worst was it was next to a generator room and the noise 24/7 was awful. But after two nights of this I was moved to a WONDERFUL room facing the sea and pools. On the first evening I didn’t have good experiences,in the bar and also in the restaurant. So when I got back to my room all I wanted to do was go home. But,, must say ,after a terrible start I really did start to enjoy myself. Loved the beaches. Loved the pool area . Wonderful wether. And I JUST LOVED THE FOOD. . I only used the main restaurant. Also loved the coffee shop. Most of the staff were very nice and always smiling,but some others just couldn’t wait for their shift to end . The entertainment people were fantastic. And the shows every evening we’re very good. All in all it was a lovely hotel ( wonderful to have it adult only ) ,, just a shame the the first 24hrs spoilt it .