Secrets Royal Beach Punta Cana

Badly needs upgrades and your lobby gives a first impression it,s like back in the 1950s. Buffet needs a good lick of bright paint. train staff to be more friendly and not to ignore visitors having dinner. Buffet station needs to be bigger.

Almost done our 2 week trip, staying in the non preferred rooms which was just fine. Great housekeeping service including turn down service. Food was good for most meals. Hard after 2 weeks with repeated menus. Calling out 2 of our favourite bartenders that always got our drinks right. Israel from the Portofino bar and LuisC from the Now preferred bar. And helping Israel out is Santa. Excellent Service, perfect martinis. Thanks !

Left the resort not five minutes ago. To be completely honest was very impressed with the Preferred Section of the resort which was just recently inaugurated, rooms were brand new, pool areas was really nice and beach and poolside service excellent. I have traveled all over the world and was raised coming to Bavaro Beach resorts as a child, beach is very well kept up and has not suffered the erosion of other beaches around the country. The staff and service is impeccable, in particular Juan and Junior were amicable and were constantly asking if we needed beverages. Our concierge Robinson did the job, came to fetch us for dinner, was available when we reached out, but observing other concierges on site it was clear that there were other guests and couples among the 19 rooms he was assigned to he was pandering to- no matter since my preference is to be left alone. I rarely frequent all inclusive resorts as I find the model somewhat repulsive, unsustainable and exploitative of locals who are poor, work more hours than is legal and get paid unlivable wages, depending mostly on tips from american and canadian tourists that have this culture, none observed from any British or German tourists which rarely if ever even said thank you after ordering never ending cocktails without reason for a hotel with 8 bars and nonstop service. My only complaint was upon check out- Diorisa did something which I found unacceptable. We had reserved a cabana which was well worth it (though we never received the complimentary massage) and had also bought a bottle of cava for one of our dinners. I told Diorisa that we had ordered a bottle and that I did not see the charge— twice. She said “I don’t see the the bottle on the account, It was complimentary from the hotel. Did you enjoy?” to which I answered “yes, thank you” after being pleasantly surprised. While waiting outside for luggage transport to arrive, I was called back into the lounge by several staff insisting I had not paid for something. The nerve! Diorisa called me in struggled to process the charge saying that she had found the tab posted on another account. I operate on the honor system- many would not have said anything. You cannot tell a guest something is complimentary and then call them back in for the charge- I am Dominican born and raised abroad and dont think they would have done this to anyone else- for 35 dollars they managed to show their true colors.