Holiday Village Costa del Sol

I try to come here most years as it's not too far to travel from UK & suited family though now only have teenagers. The staff are great, TUI staff not so great. Like the footie coach flirting with a single mum, cringe worthy. Playing with just her kid when lots of parents paid for his attention. Other reps as end of season had lost their oomph. Another family complained as they had been before, and next day pool party was back on and the manager rep must of kicked some butts. None of them seemed to want to be there. The hotel helped in my specifications as I'd just had an operation but I never made it over the bridge as I couldn't walk far. You can hire wheelchairs but try pushing a wheelchair over the bridge it's impossible as so steep. My balcony flooded every day from the watering of plants, it wasn't a drop, it was a storm of water. Everything got wet. My mother's room had a huge chip out of the balcony, looked like it was waiting to drop off. No idea how it happened as like an impossible weight smashed it but it needs fixing. This hotel is not cheap to stay in and this year it was full of complaints from families. Entertainment was awful in piano bar. Get rid of the old woman singing on a stool who doesn't sing English songs correctly and has more breaks than Frank Spencer's leg. They seriously need to sort this out. This is first year I've been where the pool wasn't closed due to a child pooing in the pool accidentally. But that's parents fault there are rules. Drinks are ok, get the all inclusive cocktail list. Service is friendly. Arcade needs serious attention nothing works. Don't waste your money. They did a special for the spam she so for 4 days of my holiday the Spanish descended on the hotel enjoying our entertainment we paid for plus they had music on especially for them. Not good for the English. The food is ok the desserts taste the same, foods gone downhill not as much choice as previous years. It's a shame that the things people complain about aren't taken up. If you want peace and are in the piano sidebar ask for a high room. Lifts worked this hold day, previous ones they haven't always.if the button is flashing an X don't use the lift and report to reception. There is an onsite shop overpriced but good thing is a station to blow up inflatables. A bikini was 15 euros for top and 15 euros for bottom but huge sizes. Shop has less choice now, not sure why. Now here's the big problems ending entertainment by TUI is no longer outside it's in the tiny dingy room with a small stage in sept/Oct apar due to rain but that's nonsense also no cash bingo anymore, really disappointing. Now you may win on a free bingo game a cheap bottle Perry. Cash bingo was great, apar they are no longer allowed to do it. So all in all it was ok but they need to start spending money on the things that matter. No issues with main staff. Cleaners come round too late though if you want a siesta at 3 your room may still not be done. This isn't good enough. They should alternate it daily. Come on holiday world you are meant to be a 4*

This is a lovely holiday village, rooms and whole hotel was nice and clean! Our room did over look a train line but we never really heard it while trying to sleep! Rooms and bathrooms were nice and big! My oldest daughter loved the kids club and both my daughters enjoyed the kids disco. Only down side was entertainment was inside in September while we would of rathered it be on their outside stage! At meal times you had to wait to be seated they didn’t like you picking your own seats but this was September so might not be like this all the time! There was plenty of food and always kept warm and plenty of options to pick from. The beach club was fab for the kids and there is a bridge leaving the hotel to the beach club.