Hotel Polynesia

We stayed here on the 14th June for 7 nights two families of 4 (2 adults and 2 children x 2) The hotel is very big! The reception area has a waterfall, birds and turtles etc. The rooms are clean and spacious. Added bonus having a kitchen area too. The pools and water park are great for the kids. The entertainment team in the day around the pool were brilliant including a foam party one of the days but the entertainment in the evening was very very disappointing. They were rehearsing in the day for shows such as Grease but we were told these started two weeks later when it was busier. No mention of that online or on the internet. Also it states ‘football’ in the facilities but again we were told that was later in the summer so my football mad son was a bit disappointed. The food was pretty average and the queues were so long so after the first night we went to dinner at 8:30/9 so there wasn’t any queues. We couldn’t fault the drinks. Lots of spirits and cocktails and even prosecco was included! We had a great holiday with friends and the men went off 3 times to play golf at local golf courses. Our friends made the holiday for us but had we gone just as a family of four the lack of evening entertainment and day time activities would of ruined it for us.

We returned to from the Polynesia Hotel in banalmedena. We stayed 7 nights, all inclusive. The holiday was a tui package. The Polynesia Hotel is quite spectacular to look at. Our suite was of good size, included a fully equipped kitchen. Room was cleaned daily, used towels replenished. This hotel is part of the holiday world complex. It is up a big hill, but the hotels run a shuttle bus that take you down to the bottom of the hill. Benalmadena resort/marina is a fair distance away. Fuengirola resort is closer. The tui rep at the hotel was rude, very rude. We were heading out the day after we arrived, we seen the rep and asked her a few questions regarding the resorts. Her response was, we were to ho to her welcome meeting and go out later.... Normally, this wouldn't be an issue, but the torrential rain had stopped, it was to be dry for a few hours, the. Rain again. We asked the rep for a resort map... She said you only get a map if you attend the meeting. I asked would she be there the following day, yes she would. I said I would go then to see her and get a resort map. She said you only get resort information if you attend the meeting. Needless to say we didn't bother with her, we obtained our own maps from the tourist info centre. It rained a lot during our stay. As this hotel has a spa, it says in the tui description there is an indoor heated pool for use in winter months, and is part of the all inclusive package. We went to the spa, and we were to pay €10 each for an hour in the pool. The spa staff said everyone pays when hotel is quieter. There is a disco/club called the ukele, this was closed, and should have been open. The daytime activities/entertainment never took place, the animation team spent the day at reception sitting chatting. The evening entertain was absolutely awful... Really bad, on our last night the guy who was there footered about with his guitar.... Then played music backing track and just sat drinking beer for three hours then left.... The main restaurant was nice, food luke warm, not always great choices, wine was disgusting. Bar drinks were not much better, very cheap spirits, not good. The hotel has two other restaurants, which you book at reception, one Chinese and the other Polynesian, we asked to book a table and we were told, no, they would not be open. I asked why, most of the all inclusive package was either to be paid for or closed... Response, use the main restaurant, and bar and spa pool would be payable, as when hotel is quieter they have to accommodate for that. Very disappointed that tui actually allow their customers to be treated this way, when we paid for all these things in our all inclusive. And we paid a lot of money, and we feel the hotel change the rules to suit themselves. There was a business conference on for two days, getting a table and food in the restaurant was difficult, as the business people seemed to be priority. As the weather wasn't great at first, the hotel became very very cold and colder again at night. No heating anywhere... Everywhere was so cold. We will not return to this hotel, and wouldn't recommend it to family or friends. It's a shame as the hotel is spectacular to see. Maybe in summer the guests are treated better and all amenities are available. But tui need to address the issues of the amenities being changed, when they are selling all inclusive packages and the tui hotel rep.... Well maybe she needs replaced with someone who isn't so rude.