H10 Cambrils Playa

We are second time in this hotel, and we liked it overall. This year we were confused and unpleasantly surprised by few new things. This is first time in my experience that hotel workers collect your personal things from the pool area while you are on a Lunch break. We left for 2 hours, and when we returned we found out that our sun beds are occupied by other people. Hotel towels, our own towel, kids swimming accessories were missing. The pool worker told us that we should check on reception. We found our things on reception in garbage bag. That is unacceptable! Reception worker said “sorry” and left. I am super angry about someone touching our personal belonging, putting it in garbage bad and total inability of staff to resolve this, explain or whatever in a normal way. The gym working hours are very limited. They told me that this is because of COVID, and the gym should stay unoccupied for sterilization and ventilation for 4 hour. Although they have 6 hours break. 6 hours when the sun is the most active the gym is closed. Mini club were for kids stay alone from 4 years. From this year kinds under 6 years should stay in mini club with parents. Desserts are subpar as last year.

Hello to you all once again and now that we are h10 members I would like to.thank you once again for another fantastic holiday here again this year on22nd september 2019 for 1 week again we have already booked up again for next year in september 26th till the 6th of October for 10 nights again it was really nice to see some of the staff this year again that we meet last year but there is a big special mention to a gentleman called dani who works in the restaurant he is truly a credit to this hotel he looked after my family and I when we were eating.in the restaurant as he done the same for us last year and a special thanks goes out to you and your staff for giving us the request that we asked for was receiving a nice bottle of wine and a box of chocolates that my husband and I received on our anniversary while we were staying with you at the hotel and also my mum and my daughter received a nice bottle of wine as well.as we are returing guest year after year and also giving us the same rooms again as well they were room 341 for my.mum and daughter and 344 for myself and my husband but if I can ask you.can I possibly have a room.with a walk.in.shower for my.mum and daughter as my.mum is getting slightly older and my daughter looks after her while we are on holiday at this beautiful hotel and would it be possible if we can have a room.next door to my.mum for my.self.and my.husband that would be very kind of you.and also it would be much appreciated if we can't have that request then.we will take.our normal rooms thanks again but I have just one complaint.to make to you this year about a female member of staff from the bar the person.in.question is a female with short dark hair wore glasses she was very rude to members of my.family .some nights we had to.wait 10 minutes to get a drink.she kept saying.to members of my.family that she was busy but we knew she wasn't busy because we watched her movements some nights and she was serving other members of the public who were not at the bar but were sitting outside after us and served them before us I'm sorry but I don't agree with us this just happened on the nights this member of staff was working I hope you can deal with this member of staff and as we are returning again next year again.i would hope this problem will not arise again.thank you once again for another fantastic holiday looking forward to.seeing you all again.next year julie martin scotland