Hard Rock Hotel Cancun

Absolutely amazing ! I can’t describe how amazing this holiday was to be honest and it was best we’ve ever had. My wife and I booked this trip with TUI last year and although it was expensive, it was the greatest experience. All the restaurants were absolutely fantastic and it’s so easy to book them all (do it a day in advance). What made our holiday the best was visiting the Marketplace restaurant. Absolutely exceptional! All the staff were so amazing but a special mention to our waiter Jonathan, who welcomed us every morning, helped us with the local area and even knew where Wales was haha! I can’t rave about Jonathan enough to be honest and it’s a travesty if he doesn’t get a promotion. The waiters in all the restaurants were amazing to us and nothing was too much. An absolute pleasure to be around them. The swimming pool is absolutely phenomenal and is easily the biggest pool I’ve ever seen in my life ! It was always packed but there was always enough room and the pool bars were brilliant as well ! Talking about bars - the main bar was fantastic. The bar staff have an incredible sense of humour, know all the drinks and the design made it difficult not to go there every night. The views from the both sides of the hotel are exceptional the beach is picturesque! NOTE: the photos you see of the beach AREN’T edited. It is actually that beautiful. In terms of local places, there are loads to do and the bus travel is ridiculously cheap and so regular! DON’T use taxis - there’s absolutely no need. If you visit Coco Bongo’s, make sure you go VIP - you won’t regret it. Would be go back? Not for a holiday. We’d want to live at this hotel forever ! Bar staff and drinks Views and beach Coco bongo

Firstly, this was a very good holiday but there is room for improvement, obviously my opinion only, but this is how we saw it: Good points first: Good, spacious room, overlooked the lagoon, no issues with the view, no mouldy smell, large balcony, which has the sun on it all afternoon, should you want to sunbathe Wonderful and comfortable beds, lovely thick pillows. Shower fab Fridge fine with cold drinks and beer Room service. WOW. We found it amazing, actually too good, we had it twice a day, Very quick service (unless you order it at restaurant times expect to wait upto an hour) and had the Oreo cheesecake every day. And as soon as you have received your order, you get a courtesy call asking whether everything was ok. Faultless. Entertainment guys around the pools. Taby, what a woman and boy what a dancer she is. Hope to see you when you come to the UK. Also Mike was another favourite, amazing guy! Servers around the pool are great. You only have to tell them once and they remember every day what you like to drink Music was fab, not keen on the band, too heavy, really out there lol The hawk. Loved watching it in action, chasing the birds away from the eating areas, impressive. Spotless, everywhere, faultless. American people I met, truly lovely people who I have kept in contact with since my return. Negative comments: No WOW factor to this hotel, have stayed in a lot nicer for less money Check in very slow and found the staff unfriendly Corridors are dark and dingy to the rooms. Get rid of the threadbare carpet it looks awlful and cheapens the hotel Two big gripes, people shouting and laughing outside your room at 2 and 3am EVERY night. Then you get room service all hours of the night. All you can hear are the trolley coming past your room and all the clanging!!! If you want sleep forget it. Yes I did order room service but the latest was 8pm. Sunbeds. Packed like sardines, unable to move. People would come to the pool area say 11am, they would point to a couple of beds around the pool and ask the pool attendant to move the towels so they can have them. Sorry totally unacceptable. Get up earlier. For us Brits, we get handed a leaflet from TUI stating the stomach problems around Cancun and to avoid raw veg, no soft fruits and no ice. I stayed away from all of that and we were both fine. Last year my daughter was taken to hospital with food poisoning and a 2k hospital bill and confined to the room for the last 4 days, so,please be careful. Lastly they hold $200 from your card for any incidentals, then release it when you check out. Even with all my moans, I would come back again as the vibe is great. It’s only the 10 and a half hours to get there that puts me off. Enjoy.