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    Hard Rock Hotel Cancun

    PPPPP Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 14312 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The beachfront Hard Rock Hotel Cancun doubles up as both a magnet for music lovers and a swanky seaside getaway.

    You'll feel like a top-dollar recording artist at this place. The fountain-studded grounds are shaped like a giant guitar, and you can order the real thing to your room for jamming sessions. Six restaurants, five bars and a sea-view infinity pool add to the polished, celeb-standard finish.

    The above-and-beyond touches don't stop there though. All of the rooms come with a two-seater spa tub, a bluetooth-enabled speaker and a liquor dispenser. And the wall-mounted flatscreen TVs are so fancy you'd never want to get all rock star with them.

    Plump for a Royal Deluxe Double Room with Sea View, Balcony and Whirlpool Bath and we’ll throw in a whole load of goodies for you. VIP check-in, your own personal assistant, access to exclusive areas, a free beach bag, full-size toiletries and a complimentary couples’ massage are a few of the things you can look forward to. Check out the room description for all the details.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 601

    Things you'll love

    • Whirlpool baths as standard
    • 6 restaurants
    • Tiered sea-view pool

    Location

    • Beachfront
    • Close to shopping malls
    • Trips to the historical sites of Chichen Itza and Tulum can be arranged from the hotel - you can use your resort credits
    • View Location
    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. Just so you know, you'll need to pay a 25% tax when using the resort credits.

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. 24-hour room service. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.

    • Frida

      This place dishes up Mexican favourites or you can opt for a pizza, too. Margaritas and tequila are listed on the drinks menu as well.

    • Zen

      Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily.

    Rooms

    View all rooms
    Birthday Week
    17 Sep , 2020 Kirbyestelle, 55711
    Luis (Bad Bunny), Rorro (Cardi B), and Mike (Beyoncé) totally made our entire trip so memorable! From trivia night to water-aerobics, our trip was full of smiles and laughter. This hotel is so beautiful but the staff make it amazing! I can't wait to go back!!
    Excellent service!
    17 Sep , 2020 christophernN2129SE
    Fun how the staff all have their favorite bands on the name tags. The 3rd floor was by far my favorite part. Amazing food, staff, service and the view was incredible. Nestor and Principe were really wonderful. The beaches were also pristine and there is always an abundance of activities to do. You must try all the restaurant’s while here.
    Vacation with family
    16 Sep , 2020 Y8630OCveronicag
    We had a great experience with the waiter EL PRINCIPE from 3rd floor.the service was great and the food was delicious and he was always asking us if we needed anything..Great Job Principe!We would come back and hopefully have him as our waiter again.
    Great staff
    14 Sep , 2020 arilicious1987
    Awesome Hotel. Awesome food and awesome staff. If you book the 3rd floor which is VIP please ask for Príncipe, Nestor and Majo!! Amazing staff and great service! The Hotel is super clean! If you need additional Towels they will bring it right up and room service is very professional and fast as well! I can only recommend this Hotel!
    5 star service
    12 Sep , 2020 BrennaMJ93
    The service at Hard Rock was above and beyond our honeymoon expectations... Nestor, Principe (Jesus), Raul, Mayo, Carmen and Axel were the ones that made all the difference. From their attention to detail, charismatic personalities, and overall professionalism... they always worked to ensure we were nothing short of completely satisfied with our entire experience. I also would like to take a moment to thank the hotel for ensuring our health and safety with constant temperature checks, hand sanitizer in all high touch areas, and wearing masks. We look forward to coming back soon to visit our new “friends”!!!!
    Show more Show less
    View all  14312  reviews

    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally