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    Hard Rock Hotel Cancun

    PPPPP Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 13041 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The beachfront Hard Rock Hotel Cancun doubles up as both a magnet for music lovers and a swanky seaside getaway.

    You'll feel like a top-dollar recording artist at this place. The fountain-studded grounds are shaped like a giant guitar, and you can order the real thing to your room for jamming sessions. Six restaurants, five bars and a sea-view infinity pool add to the polished, celeb-standard finish.

    The above-and-beyond touches don't stop there though. All of the rooms come with a two-seater spa tub, a bluetooth-enabled speaker and a liquor dispenser. And the wall-mounted flatscreen TVs are so fancy you'd never want to get all rock star with them.

    • Rooms: 601

    Things you'll love

    • Whirlpool baths as standard
    • 6 restaurants
    • Tiered sea-view pool

    Location

    • Beachfront
    • Close to shopping malls
    • Trips to the historical sites of Chichen Itza and Tulum can be arranged from the hotel - you can use your resort credits
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    SPECIAL OFFER

    Free Resort Credit

    Book now and you'll receive unlimited resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, tours, Rock shots photo package®, tequila and wine tasting, golf, fine dining, and on the Colin Cowie wedding collection. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms. Just so you know, you'll need to pay a 25% tax when using the resort credits. This offer applies to bookings made before 20th December 2019 and travelling before 21st December 2020.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.

    • Frida

      This place dishes up Mexican favourites or you can opt for a pizza, too. Margaritas and tequila are listed on the drinks menu as well.

    • Zen

      Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily.

    Rooms

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    • Deluxe Double Room with Lagoon View, Balcony and Whirlpool Bath

      These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock and a liquor dispenser. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    • Royal Deluxe Double Room with Sea View, Balcony and Whirlpool Bath

      These rooms come with extras like a personal assistant between 7am and 11pm, a 25-minute couple's massage, plush bathrobes and slippers, plus a premium liquor dispenser providing Absolut, Barcadi White, Johnny Walker Black Lable, Jose Cuervo Especial, as well as access to Rock Royalty areas at the pool, lounge and beach. You'll also have an ironing service for 2 items per person and upgraded full size Rock Spa® bath products. You can also request to have a fender guitar or recored player in your room. All you have to do is sign a disclaimer for any damages.

    Excellent experience
    18 May , 2019 Firstmed
    We came with family and friends for 7 days and had great time. Service in this hotel is excellent. We stayed at the beach most of the day and since I love to walk early every morning when I return from my walk Dzordze I believe is his name would put umbrellas for me, he would recognize my beach bag and will place umbrella exactly when I like. He was excellent. Also Ivan waiter was great all day he took great care of us, every 5 min he would stop to our seating area to ask if we need anything. Thank you Dzordze and Ivan for making our stay unforgettable. We will definitely return again.
    Wonderful but very crowded
    18 May , 2019 FuntimeNY2014, 60763
    We went to Hard Rock Hotel Cancun last June. The hotel is nicely maintained and has great variety of food. We also enjoyed the shows in the evening. The hotel offers ocean view or lagoon view - great location. The only negative feedback is that the hotel is overly crowded otherwise I would have rated 5 stars.
    Amazing Service!
    18 May , 2019 DhiriHalai
    Stayed at Hard Rock last week as a getaway for my wife's 40th and must say it was one of the best places we've been to! The service is amazing and must shout out Wendy, Chef Ernesto and Chef Ceazer who looked after our specific dietary requirements throughout the stay. They were incredible! Great food, hotel, location and staff. Will definitely be returning!
    Beautiful Hotel, Excellent Service & and Delicious Food
    20 May , 2019 PaigeSC
    Travelled as a member with my partner. Was a beautiful hotel with incredible views, amazing pools and the most high-end of restaurants, felt as though I was eating 5* every night. We had the most amazing butlers to help make our trip special, reserving the most exclusive seats by the pools and cabanas, bringing us bottles of wine on request, and making our reservations for dinners seamless. You will be treated like true rock royalty from Renato, Hector & Neto, guaranteed. The staff in general were very helpful and friendly like Mike teaching us how to make ceviche, and our waiters every night were so great with recommendations. The people really made us fall in love with this resort! The couples spa experience was 4*, a very nice experience but the waiting room was not very relaxing and the showers were a bit broken. The massage itself was excellent. Would recommend travelling in April as this is a small resort and I could see how it could be busy at high times.
    Hard Rock Hotel
    20 May , 2019 blanchy27, 186317
    Holiday for 14 days at the Hard Rock what an amazing hotel, jucuzzi room with amazing ocean views free spirits, soft drinks and chocolates in the mini bar that get topped up on a daily basis so you can sit and sip on youre balcony after a hard day at the beach. everyone in the hotel was very helpful especially the concierge who helped me with my wedding proposal with pettles in the room and on the bed, chocolates and champagene and booked the local resteraunt for us at an amazing table with a 2 waiter service (amazing). Beach is amazing too beautiful crystal clear waters with great waves. Food in the hotel you have a choice of 4 restaurants 1. mexican 2. chinese 3. meat green card eat as much meat as you want different styles and when you have had enough red card, and 4. the every day restaurant there is also pizza and BBQ around the pool on a lunch time. Plenty of activities arouind the pool if you want to get involved and on an evening in the open air theatre, we was 1 of only 2 british couples in the hotel at that time so when i went to the bar and asked for drinks i had a few head turns, the hotel guest was mainly american, but dont let that put you off hahaha. All in all this hotel warrents its 5* rating great hotel love to go back. Nick/Kirsty
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    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally