Hotel Club Jandia Princess

Just returned from a week in this excellent hotel where the staff had to deal with exceptionally difficult circumstances due to Covid 19 , without exception they worked hard to ensure that despite the restrictions imposed by the Spanish authorities they made our holiday as good as it could be. The standard of accommodation and food exceeded our expectations . Thank you so much to all staff and a big thank you to the Tui reps who kept us updated and in a worrying situation they showed kindness and humour and an eagerness to ensure the safety of all . We wish you all well as we know the hotel has to close very soon. Our very best wishes and thanks

Nice hotel especially externally - set in lovely grounds, spacious, well tended gardens, lots of greenery, plenty of pool-space over different levels. Runs alongside & above a stunning beach which runs for miles - beautiful pale sand, turquoise sea, we could have been in the Caribbean! Good quality of food & our all inclusive experience was very positive. We particularly liked eating at the restaurant that served breakfast & meals throughout the day that overlooked the sea. Great bed, very comfortable, plenty of hot water, quiet & restful. Wonderful, hardworking staff throughout the hotel, all very anxious to give guests a good experience. The only thing that has stopped me from awarding 5 stars was the lack of ambience in the main block - uninspiring decor in the main buffet restaurant and bar/reception areas. We would return here quite happily! Quite a steep path & steps down to the beach if you have mobility issues. There were privately provided loungers/umbrellas/beach bar& sailing facilities on the beach directly below the hotel at an extra cost. Free wifi available in hotel reception area only. Could pay for full wifi access - think this was 12E a day?

I've been to 20+ hotels over a 10 year period. This is, without doubt, the worse I've stayed in. The trip starts with the process of signing a waiver relating to gastrointestinal issues. Needless to say, this set the tone of the break for the subsequent 7 nights. This is a terribly tired hotel. We had a punt on a bit of winter sun, and, seeing as TUI were badging this as platinum, booked hoping it eould be ok. As we pulled into the hotel, things seemed ok. We were handed a usual glass of caba but the lobby was showing signs of wear and tear. We were rushed through check in. At no point were we offered to have bags taken to the room. Upon approach to the room, down some cracked tiled staircase, we entered the room. The room is, by all standards, poor. We were in the adults area but rest assured that gives you no additional comfort. The room consists of water sodden wood fixtures and painted over parts of the ceiling. The beds old, tatty and without doubt the worse beds me and my wife had stayed on (complimented by a long, sausage like pillow totall6 unsuited to the purposes of comfortable sleeping. The light fixtures were wonky and old. When we went to use the towels on the first night, we were showered with the previous occupants 50th anniversary confetti as well as foundation marks. There were positives. The staff try(on occasion) to do the best with what they have. The chill out pool bar is generally nice and the staff good. The maids also cleaned the room well. This does not, however, excuse the poor food and service in the main restaurant. There was no help about morning coffee - hot water for tea and coffee was provided on a "must know" basis with the waiter. Dinner time was worse. The staff we had snatched cutlery out of our hand and told us to sit down - then they'd forget to bring cutlery over. We were ignored on many occasions in favour of others for drinks services. There was worse. The forms signed at the beginning to waive responsibility for illness to me suggest the hotel knows it has an issue with hygiene. My wife was ill (vomitting and diarrhoea) for 4 days of the holiday. There is no doubt this was as a result of the hotel. She has never been ill on holiday before - having even been to countries deemed "third world". Alas, there was no escaping it here. To top off the trip, the last day consisted of us having no water for the morning. This meant no coffee. No water to wash hands (concerning at time of Corona virus). We couldn't even flush the toilet. In previous hotels we'd have been informed, but there was absolutely no attempt to communicate this. To put a long story short - this is a terrible hotel. How TUI sell this as platinum, or how repeat visitors continue to give it the time of day when better value and quality can be found elsewhere, i do not know. All of my reviews are generally considerate and fair, but this is my first one star review. I find it a shame that princess hotels and resorts do not invest in this setting. Had I had recieved a positive experience I'd have considered the chain for a trip to the Caribbean or Mexico. On this experience, never again.