Occidental Jandia Playa

We Were due to stay in the Occidental Jandia Mar but we’re told the day before we’d be coming here, hotel it’s self was okay and food fine always a variety of food and desserts and I’m a fussy eater. However the daily drama for a sunbed is a nightmare, by 8am on the first day there were 5 sunbeds left with no shade so our two children has to spend all day in the sun (no umbrellas around) after two days of this we did manage to locate an umbrella but only one. From 8am till 4.30 why we we’re sat at the pool half the sunbeds under shade we’re not even sat on!! On our final day staff did come round about 9 and remove towels off sunbeds of around half the beds but not all...didn’t have much result as people just came back got there towels back and re put them on the sunbeds and left again! Wouldn’t be as bothered about getting a sunbed has we not needed that one umbrella!! On the last morning I called reception just after half 11 to request our suitcases to be collected we were in the furthest block away and didn’t fancy dragging them up the hill and steps in the heat! After an hour and ten minutes of waiting we had to take them up ourself and when I pointed this out at reception the lady didn’t even respond or apologise just walked off. Masks worn around everywhere which is good and plenty of hand sanitiser! Did notice a couple of plates lay around the pool that has been there all week so not sure how thorough the cleaning daily would be. Did enjoy our break but just little points that make it a bit stressful...not everyone wants to be up and out at 8am every morning just to get a sunbed!!

We highly recommend this hotel Staff is very friendly Food is excellent Constant disinfection and clearing all around All was sanitised all the time Room beautiful ..also cleared and disinfected daily Use of masks is a must Plenty of hand gels didposers all around Go safe and enjoy here.

We are a couple who know what we like. We won’t go for less than 4 star and we will always do our research to find the best possible property. I had contacted the hotel in advance to check the hotel definitely had a working fridge in the room as per the description as my girlfriend has to keep medication cold. I was told yes. When we arrived at the property there was a distinct lack of care and interest in our stay and I was given attitude because I asked to carry a silly green bracelet that you must wear in the hotel (ridiculous!). We then went to our room and the hallway had no lights making it pitch black. The room itself was outdated and was generally rundown and needing some TLC. For example broken bits of door from use, cracked floor tiles and more. We discovered that the fridge did not work and the AC did not work either. It took the hotel hours to fix the the issues and they refused to simply change our room and gave me attitude about it. The next day our door would not open in the room, it resulted in a member of staff climbing from the next balcony into our room. A cleaner also left a dirty bathroom cleaning cloth in our room! (Unacceptable at any time but especially during COVID. For compensation, I asked to simply have 2 hours late checkout and I was given attitude and told it would be €15. That really was the last straw. One issue is fine, maybe two, maybe three. But the attitude of the staff is entirely unacceptable. You should NEVER have this many problems in a 4 star hotel. I wanted to like this hotel as my family and I used to stay at Occidentals when I was younger. RUDE & BAD CONDITION HOTEL AVOID!