SBH Maxorata Resort

Well located and good facilities, helpful and efficienct staff throughout the hotel. Six different pools , lots of activities should you wish it and bars , shop etc on site Unfortunately , we were affected by the Spanish closure due to Coronavirus so the facilities were scaled down throughout the week towards closure of the Hotel However, we would be more than happy to return to this hotel. The food and drinks were of a high quality and I'm sure the lack of a towel change in room was down to thestaff shortage situation and not normal.

Spent 7 days here in September 2019 (10.09.2019 - 17.09.2019). Massive variety of good food. Lovely big room, nice, very clean bathroom, spacious balcony, with nice sea view & the lighthouse. Staff were amazing. However, the distance to the beach was too big, to get there you have to walk through the whole hotel, to the ground floor and through the gate, walk down a busy street. There is no pedestrian crossing near the hotel so it took a while to walk to the beach. The entertainment wasn't very exciting to us. Alcohol is very poor quality. Drinks were very watery. To get a proper drink we used to go to Oasis Bar.

I have stayed at the SBH Maxorate a number of times over the last years with my family - before and after its renovation - and we have always been extremely satisfied. And also this time there were a lot of things that worked well - location is great, food is plenty and of good quality and the rooms and the pool areas are all in good shape after the recent renovation. However, this time we witnessed flaws I think the hotel really needs to take into account. First of all, we are a family of three generations and had booked two appartments. These appartments turned out to be on different floors and with quite a distance bentween. Secondly, the window in our appartment did not close properly - and the cleaning just left it open after cleaning, without our knowledge meaning that everyone in principle could enter our appartment. Thirdly, we had contacted the hotel prio to our arrival to book the theme restaurants. On arrival, we were told that the hotel do not accept prior bookings - and that one of the restaurants already was sold out (only open one day a week) in the week we were in the hotel. At least a reaction to our mail would have been expected. And finally, the heated pool area and the restaurant were extremely crowded and it was difficult to get around. All in all, flaws all deriving from the fact that the hotel was nearly fully booked as I understood it - and that the capacity seems to be scaled too slow to respond to this. We may come back - but are not really sure