SBH Maxorata Resort

I have given this hotel 5* because even though there were a few minor points that I felt that they could improve on, we had such an amazing week I wouldn’t want to give it any less! We were travelling as a family of 4, 2 adults and 2 children aged 3 and 1, in early May. Some of the points I’m going to mention below won’t be at all relevant if you’re travelling as a couple. Transfer from the airport took 80 minutes (TUI coach). Room- We had booked a family room and on arrival were given a double. Reception sorted this straight away and moved us. We obviously had 2 small children, a double pushchair and 4 suitcases and there was no offering of help to take these to the room in the first instance or to move rooms. This would have been greatly appreciated and may be something the hotel could improve on in the future. Family room was great for what we needed. Bright and modern, well thought out with comfortable beds and pillows and lots of storage space! A separate bedroom with travel cot set up, a bathroom (no bath though- wasn’t a huge issue for my 2 as they adapted well to showers luckily) and then a living area which had a sofa, coffee table, tv, then table and stools, microwave and fridge as well as a kettle and cups. Photos attached. The tv had bbc1,2, itv, channel 4&5 and cbeebies! Not a deal breaker if it didn’t but so handy for the little ones. Cleaned spotlessly every day, beds made and floors mopped. Couldn’t fault the cleaning service. We hired the safe for €23 for the week. Didn’t bother with the wifi, just used our 4G data which worked just as well as in the UK. Hotel and grounds- Pram/wheelchair friendly once you’ve navigated where the lifts and ramps are and how to get between floors! Double pram only just fitted in the lift and through the bedroom door. Grounds and corridors kept clean and tidy. Restaurants- We mainly ate in the main restaurant area as there was more choice there for the children. The food was always good with plenty of salads, pasta, freshly cooked meat and fish and various other dishes. The hotel could definitely improve on labelling the food in the restaurant. Some of it was labelled but a lot of it wasn’t, and some of the labels were incorrect. This wasn’t an issue for us as we are lucky and none of us have any specific dietary requirements but I know a few people who would need allergen information before eating anything. I will also mention as I did on the feedback form at the hotel, the tables in the restaurant are very small for 4 people. Obviously not a huge issue for 4 adults but with 2 toddlers reaching out for knives, glasses, hot tea/coffee we obviously preferred sitting on the round tables which were bigger and could seat 5-6 people. On a couple of occasions we were asked to move tables as these were only for 5+ people (even though there were plenty of others free!) This made us feel slightly uncomfortable as we were really only trying to prevent breakages/spillages and especially at breakfast with hot tea/coffee on the table. On the plus side, the staff were pleasant and worked hard to clear the tables quickly. The pool bar was also open 12.30-3.30 for hot food- burgers, hot dogs, pasta, pizza, chips and toasted sandwiches. Then pastries and cookies, fruit and ice cream until 6. There is a self service area here for drinks too, or you can order drinks at the bar. Pools- The infinity pool felt much warmer than the others. Not sure if it was still heated but definitely not too cold to swim in it! My girls spent hours jumping in and swimming and loved every second. It was the busiest of the pools but still plenty of sunbeds available all day long. Nobody “reserved” sunbeds as there really was no need! The other pools were much quieter, great for a chill out! The Splash park was brilliant for the children- press the button and the water comes on for 5-10 minutes 😁 great fun and always quiet! Entertainment- The entertainment team worked very hard and there was a kids disco every night at 8.30pm in the bar area. My two loved looking forward to it after dinner in the evenings. I can’t comment on any of the other evening entertainment as we had to take 2 tired children to bed! Local area - The beach opposite the hotel is amazing. Local area you can walk to is lovely. Plenty of good shops in both directions out of the hotel. Lighthouse to visit. A whale skeleton. A couple of playparks. The green parakeets will take food from your hands. The chipmunks too! The walkway to the beach is not far at all. Promenade takes you all the way to Morro del Jable. Weather perfect for children at this time of year (May) we had one overcast morning in 7 days, the rest of the time was pure blue skies with a gentle breeze. On our last day we had an evening flight so asked to extend our room for late checkout which cost €30. It was worth every penny to us. Reception staff were always very helpful during our stay- thank you! Overall, the positives crush the negatives for this hotel (depending on your priorities). A few minor points they could do better at but it’s not worth taking a point off. 5*. Thank you for a brilliant holiday with memories to last a lifetime.

Everything about this hotel was very good. The room, the food, the staff, the pools , even the view from the room. It was spotlessly clean throughout . The bed was comfortable and there was a useful fridge in the room. We had an amazing week and really hope to be able to return again.