Emerald Studios

Great pool area, nice sunchairs and a very good room nr 712. Big balcony with poolview. The refrigerator kept water, bottles and my cheese from home perfectly chilled. Dominiqe in the bar always friendly and with a big smile and the food was great. Cleaners also did a great job and was very friendly. Wifi worked perfectly.

I have very mixed reviews about this hotel. I would leave 5 stars to a mainly great staff ( a guy with glasses from the restaurant, sorry I do not know his name) is great ( lovely, hard-working and nice to have a chat with) so is a morning bartender and absolutely 5 stars to an amazing chef who cooks delicious homemade meals. Maria and a night-shift lady at the reception were also lovely. One more 5 star rating would go to the pools and pool area- amazingly clean and great so it makes days enjoyable. Now the bad part- One of the managers a male person was so smiley and welcoming on arrival saying "Your room is very nice"... it then sounded like a joke to me as our room was disgusting. Everything was old and outdated and poorly clean and full of ants. My disabled child was given a broken chair-bed to sleep which was so old and broken that you would not even give to a drunk friend who decided to crash at yours for the night. The room is called a studio but it is not, it is just a double room with an extra bed ( which is not even a bed) and a small table with 2 chairs. The air conditioner costs 40 euros a week and you can use it only when you are in a room, so if you went out and plan to come back to a cool room from a heat - forget it. Also the conditioner is located above the bed, so prepare to get cold and cough. Wifi was not existent in the room and I was told neither of rooms have it. I of course paid around 180 euros next morning just to upgrade a room and the room I was given later was much better room and hallelujah wifi was there too , but still - something you would expect from 3 star hotel, not above that. The worst and most disappointing facts were that I have paid 50 euros via TUI for late check out ( 6 pm) and then paid 35 euros on top of it just so we could stay in the room until 9 pm, which made it the full night price and we were refused a dinner at a restaurant last night even though we were on half board all week and had 4 dish choices every day to chose with no dessert but just few pieces of fruit and the same ice cream every day. Also after the first night when we moved to a different room I forgot my Radley watch in the room, and guess what- when I realised that I forgot it ( afternoon on the same day) cleaners said that they have not seen it which was clearly the case of them stealing it as they did not realise we have just moved rooms and not left the hotel. I am not accusing anyone but it is extremely upsetting, I hope the person who stole ( or should I say " found and kept") my watch is happy. Also housekeepers were not drying or changing their mop frequently and every time after their cleaning the room stunk. Also I know it is a new thing for everyone but most of the staff are wearing face masks under the nose or even on their chin ( facepalm), so please stay alert.

The hotel looks pretty good from the outside but what lurks beneath is outrageous. €80 for air conditioning, was staying for 11 nights but had to pay for a full 14. They don’t do 11 nights air conditioning but sell rooms for 11 nights! Room 209...the toilet was so close to the wall you could not sit on it properly. The toilet seat was totally worn out and held on with long screws. The bathroom was outdated and you were afraid to touch anything as it felt dirty. The beds were old fashioned wooden frames that were too short for me. My feet hung over the edge with the wooden frame digging into me making my feet numb. I had to sleep in a foetal position to get anywhere near comfortable. The door had a large gap underneath which allowed a great number of ants in the room. The kitchenette consisted of two crappy electric rings and nothing else. This was sold as self catering yet you could not cook a decent meal and even though you have a fridge you cannot take even water to the pool unless you buy it from them. On one day we came back to the hotel and had a bottle of water in our hands and got to the pool and was immediately challenged by a woman in reception telling us your not allowed to drink your own drinks. We were only holding them ! A short while later she came back for another go saying she had not seen us before, were we staying at the hotel? She was rude and had no idea how to treat customers. The hotel is On the main flight path for the airport and planes run almost 24 hours a day, the walls are so thin you can hear all the other guests too. A good nights sleep is impossible. My 2 year old was given a zed bed with a massive gap in the middle she sank into. On top of that her bed was positioned directly below a plug socket she could easily touch! We stayed for 4 nights out of the 11 and moved to a new hotel. When we left they refused to refund any of the air conditioning money we had paid. I would not recommend this hotel to anyone not even for a dog to stay in.