Grand Palladium Lady Hamilton Resort & Spa

Ok,we were there in october 19 we spent or first 2 nights in the grand side until a lady Hamilton side became available,,,both sides are very clean and comfortable, we asked to change sides because my wife had recent knee replacement and the beaches were too much walking and not enough golf carts, but that was our bad advice from the TUI booking agents in the UK if I'm fair. We had issues... we do not like any hot spicy food....we have stayed at 2 other Jamaican hotels as well as Dominican, Barbados and Mexico holidays and have had no problems and catered for very well....not in this hotel...first night we were tired and the hotel was jam packed with big queues at every eatery.....we later found out it was Jamaica weekend....so we just had a buffet....cut a long story short, we were given a allergy card after 3 nights of bad waiting staff/chefs adviceon dining and making the staff aware we don't like hot spices but being given chillies etc...did it make a difference?? not one bit! luckily we are not allergic to it just personal preference , but man o man these people are going to kill someone! the first meal we had having the allergy card the head chef said he would overview it and we were given wanton soup with the wantons full of chillies!! it never got better. one lady chef took note and stopped us from wasting away but i'm afraid i cant remember her name or the restaurant she worked in, but we actually went into the kitchen for a hug after our meal, because she actually listened. On the plus side lovely hotel ,great staff , nice clean rooms, minibar restocked daily. wrong side of mo-bay if you're mostly looking for the touristy bits, better off with ocho rios side hope this helps

We were at Lady Hamilton over New Years. The rooms were all junior suites and very nice. The rooms had walk in showers in addition to a tub. We have been to many of the other Palladium resorts, but this was out first time in Jamaica. We chose Lady Hamilton since the rooms had been renovated and was closer to the activities, lobby and beaches. It was a little bit of a walk from our room in Villa 26 to Sunset beach. This resort is absolutely beautiful !! Being over the holiday the resort was somewhat crowded. It was hard to find chairs with shade around the pool and on the main beach....most were taken by 7:30am. There always seemed to be available loungers on Sunset beach which was the largest beach and beautiful. We spent most of our time hear. There is an adult pool but small and all loungers gone by 7:30am. I would have liked to spend some time there, but no availability. Breakfast was normal breakfast. If you wanted to get some early coffee you needed to go to Hemingway's. We had lunch from the Jerk Chicken Hut by the Main pool and also Sunset beach. But after a couple days, it started to get old. The only ther places available were the Sports Bar (which had really good food) or the main buffet. The Azul buffet was only open for breakfast and not for lunch. We always had lunch at Azul in the other Palladium resorts. Being a holiday time, I don't know why they weren't open. We really did not want to go to the Main buffet in our swimwear. We were able to make advanced dinner reservations for all the restaurants, but still had to wait a long time. It seemed that the hostesses were new and still learning, so was much confusion leading to delays. We had to wait 1 hour at Sumptori with a reservation. Apparently, they called our name outside and not at the restaurant bar inside. The food overall was very good, but expect dinners to take 2+ hours long. The Sports Bar was one of our favorite places. We did attend most of the parties at night. For New Years Eve, Palladium went all out building a huge stage (2 stories high) with bands and 20 minutes of nonstop fireworks. My major complaint was the main bar at the pool was too small and had only 3 - 4 bartenders. It took 20 minutes to get a drink and that was with tipping. Service was much better at the Sunset beach bar, but had a limited alcohol selection. We normally stay 2 weeks at a resort, but I think 10 days would be enough for me at this resort. We had a great time for the holidays and will return sometime in the future, but Palladium Riviera Maya is still our favorite !!!