Sunrise Blue Magic Resort

The hotel looks good at a first glance but soon after you start seeing the truth. The wifi is a joke, the food has a good variety but the ingredients aren't good quality for a five stars hotel. The beverages are at the lower end and the coffee is all instant, which is terrible. There are only 2 real coffee machines, one in the lobby bar (sometimes they ask money for it, sometimes it's included in tbe all inclusive, depends on the shift I guess, but it is quite unfair) and one in the main restaurant bar, but you have to ask for it. All common areas are thoroughly cleaned several times a day, (some) COVID-19 rules are applied (you get masks and gloves, tables, chairs and sun loungers are desinfected several times a day, etc.) but the rooms do not get a proper cleaning. The sheets don't get changed very often (we got them changed 2 times in 11 nights), the bathroom was never cleaned, they only changed towels every day and vacuuming was done at 2-3 days, although the room was full of sand from our kid's beach toys. The shower was also full of sand, but never cleaned. Ants in the bathroom (5th floor) and tbe shower water is either very cold or very hot, there's no in between. Also there is a slight toilet smell all the time in tbe bathroom. On a happy note, the room is spacious and the second bed is really appreciated. Balcony has a good size but the furniture is uncomfortable. We paid for a sea view and got a "sea view if you look above some buildings" room. The parking is rather small for the hotel 's capacity and we had an in incident with a highlight stolen from our car (although the parking in guarded). The manager said that it's not a big deal and they can't do anything and actually laughed about it. So bad PR, bad management. Also, before booking (and several times during our stay there) we mentioned that we want to pay for ofa late check out amd we were assured that everything is ok and if otherwise we would be notified. But course it was not ok and were not notified! And again, the matter was poorly managed and they just said that they forgot. We will not return and we won't recommend this place. It does not deserve the 4 stars.

Great hotel - lovely big pool and great slides for the kids (be very very careful, the tiles around the children's pool andtowards the slides are very slippy and we saw lots of children slipping on a daily basis, 2 children banging their head quite badly - we reported this to the management so hopefully they have now rectified this.) We put some surf shoes on our little boy and he was fine. There is a small park next to the pool for kids and a kids club.) Food was fine - bit repetetive but great for the type of holiday that we had booked and for the price, we liked sitting outside. There is a fab surf bar if you walk along the beach to the left , just past the little museum, well worth a visit and the beach is a lot softer along there - also lots of shells to collect. I would definitely recommend this hotel. The actual entertainment shows were ok but they didn't last long and were in a dark area, not near the bar, not many seats so it wasn't an all night entertainment show, probably last about 45 minutes. We got the bus into Obzor Town which was great, lots of shops, market stalls, parks with lots of activites for kids, very family orientated. You can walk into the town but the tracks are very shabby. Its a totally different type of holiday than going somewhere like a 4 star all inclusive in Spain, but we really loved it and its a lot cheaper.