Dreams Lanzarote Playa Dorada Resort & Spa

Just returned from a 2 week stay. We have stayed here before so with celebrating my 60th birthday and our 36th wedding anniversary we decided to make it a big family holiday. In the party we had 6 adults and 6 children. As we had been here before we yet again went deluxe AI. When we arrived I paid the hotel to upgrade my daughter to deluxe as they don't do deluxe family rooms. So after taking my money for the upgrade. They then informed that the deluxe restaurant was closed and we had to use the same as none deluxe which I was not happy about. Even though I paid for my daughter's upgrade I had to keep going to ask about it. We had been informed by Jet2 about the building works next door which you could not really hear. But in the hotel it was terrible and when I asked the customer service ladies about it 1 of them said its maintenance work going which I thought was funny as it closes tomorrow. I was told that the noises I was hearing was all in my head. That's the sort of staff we was dealing with. I must just mention 1 lovely lady called Maranda Wasser on customer service she could not do enough for my family a BIG thank you Maranda ( the short blond hair lady).

Really enjoyed our stay. It was just a short trip to give my 11year old grandson the experience. It was lovely. Staff were lovely, bar staff a bit slow, lol, but very pleasant. Room was really nice. We had a side view comfort room. Spotlessly clean. Food was just lovely. A great range of choice for the all inclusive. Tasty, hot food. Would definitely recommend.

This was our 3rd stay here so we must like it ! Despite several mails to request a room position, we didn't like the room on offer so we opted for an upgrade to Deluxe (at a reduced rate) We were interested to experience the difference for the 1st time. We could just make out the sea if we leaned over the balcony but had a nice pool view. The room was not really much better, cane furniture instead of plastic, robe and slippers !. Was expecting a coffee machine but just had a kettle & enough T bags & milk for 1st day only. Had to get fresh supplies from reception or restaurant, thought this was strange. As other posts stated the Deluxe restaurant was closed. Were looking forward to the spa pool but found it was chilly at 26 degrees & is really set up for serious lane swimming. If you look up it resembles swimming in a flooded car park, hope this is addressed in the re-furb. Hot tubs, steam & sauna rooms were good. Bathing hats are mandatory at 3 Euros, even if you have no hair ! The Deluxe lounge has sandwiches & cakes at 4.00pm . Tea and coffee would be a nice addition. One whole block was closed & undergoing re-furb so this is where the drilling noise was coming from. Could barely hear the diggers on the building site next door but this is a huge project so may get worse. As we were out most days it did not bother us. Outdoor heated pools were nice. The safe charge always bugs me at 3euros/day. Can't really fault the food as there is enough selection to find something to your taste. Salads & sweets were excellent. The cooking station needs 2 staff as queues of up to 15 people . Hand gel available at entrance should be mandatory. Casilda and Nicolas were very helpful. Entertainment was generally good with magician & acrobats excellent. Look forward to seeing the change to Dreams if it's still affordable.