Iberostar Selection Lanzarote Park

My husband and I have just returned from this beautiful hotel for our second visit in two years. Just a few niggles! But first the positives:- Staff - amazing ( the Hotels’ best asset) Rooms and location - first class. Entertainment - excellent! The Entertainment Team are the best we’ve come across! Negatives:- As Prestige guests, we couldn’t fault the private Prestige Restaurant. Amazing staff, food at breakfast and Dinner was out of this world! The fact that we had to eat in the Buffet Restaurant for lunch was not what I would expect in a 5 Star at the level we paid for (Prestige). The Prestige pool area was lovely except a lot of the sunbed cushions and pillows were extremely dirty. There was a lot of litter/leaves around the Jacuzzi edge and it was there for several days.Prestige room balcony - although the bathroom and bedroom were lovely, the room was let down by the cheap furniture on the Balcony and in the room. Why the hotel thought guests would want to sit on very uncomfortable plastic(imitation wood) rocking chairs is beyond me and also the chair in front of the dressing table was a cheap plastic/metal which was damaged and looked shabby. A mirror would have been nice at the dressing table for the lady to get ready in comfort instead of standing up at the full length mirror or bathroom mirror. These points are only minor but detract from the quality of the 5star holiday experience. One last point, it would have been nice to have a Prestige bar that was away from the family environment of-the Sports bar. Not what you expect for the high price charged for the Prestige level.

On a positive note the staff were extremely helpful, the rooms were spacious and very clean and as we had opted for the star prestige package, we were located in that area which was for adults only. The star prestige pool and pool bar was delightful and the bar staff were very friendly efficient and charming, well done to you all. The pool was so cold, we only ventured into it once, which was a shame as it was a lovely pool and would of enjoyed it so much more if it had been heated. Sun beds were being reserved but not too early, although there were plenty, but not enough parasols - surely allocation system would be better in a 5 star! Biggest downfall for us was the food. The concept of a separate star prestige restaurant, is excellent, although on our first night it was not explained how the process worked, i.e. you go and get starter, choose soup and choice of main from menu and then ask for menu back if you wanted the desserts offered. After a couple of nights, the choice from either one fish of one meat main course felt very restrictive and very 'samey' as a lot of the dishes were prepared in advance, with just an element or two cooked fresh at the time of ordering. We tried several fish dishes; crab mousse (found shell in my meal) along with two other fish dishes; sea bass and bream fillet - both with bones in them! Breakfast had a good choice although a queue of five or six people waiting for freshly cooked eggs, benedict etc sometimes happened and it was quicker to go into the general buffet and bring your plate back to the star prestige restaurant. As far as the buffet was concerned, there was plenty of choice, but it felt like we had gone back in time! No covers over food, plated food from start of service just sat there, and didn't look very appetizing at all, if it needed to be kept warm was on hotplates or under lights. Several managers, mainly two ladies together, walked around but did not seem approachable and have no idea who they were or what area they were responsible for, as no name badge or job role displayed. All in all,we enjoyed the hotel, but chose to eat out on several occasions, even though we were all-inclusive, due to the poor quality food, and do not feel that this is genuinely a 5 Star hotel!!!!

Had a wonderful holiday at the Iberostar Lanzarote Park Hotel. First class service and comfort. Can certainly recommend for a very relaxing break. The staff are so friendly and helpful. Than you all do much. J Novell