Festa Via Pontica

Came back from Bulgaria last week after staying in this hotel and can honestly say it was the worst holiday I have ever had in my life. This hotel is in the middle of nowhere apart from a small waterpark and a few "supermarkets" which are the equivalent of a corner shop other than that there are no bars and the two restaurants near the hotel are awful especially the one attached to the hotel that let flea infested cats jump all over the chairs and eat the left over food straight off the table about 5 seconds after we stood up to leave. Some of the staff were polite but most spoke very little English and were intimidating. Some of the maids were probably the rudest people we have encountered, especially on the last day where I went back to the room to collect my rings to be shouted at by a maid in a language she quite clearly knew we didn't speak but expected us to understand. The carpets in the room are filthy, Im not quite sure what they clean them with but its obviously not very good. Our double bed was two single beds pushed together with separate sheets and duvets meaning if one of us moved to the middle of the bed they would separate. Both showers in our room leaked, the stand alone shower flooded the whole bathroom floor. There was no entertainment the whole time we were there and the chairs and tables out the front of the hotel have no lights around them so if you want to sit outside you are sat outside in the pitch black with cats jumping all over you. We also locked the door from inside the room but the maid was still able to get into the room in the morning which sort of defeats the point of having a lock on the door if anyone can just swipe a key to the room and it will open. To top off our horrible holiday we came down to check out of the hotel at 12pm and asked where we could leave our bags for the day as we didn't get picked up until 11pm to be told the hotel was shutting down completely for the winter at 3pm. We had to go to airport 10 hours early to avoid being sat outside a closed hotel with no facilities whatsoever, no water and no food. I would not recommend this hotel to anyone and Thomson need to stop lying to people by calling it a 4/5 start hotel as I would give this a 1 at most. I read the bad reviews before we came but decided to give it a chance but I had my hopes let down.

Myself and my partner have loved our stay here! The food is lovely! And for someone with food allergies I haven't had to worry about what I am eating at all! The staff are polite and friendly, especially the life guard, the barman at the pool is young but he is friendly and polite and makes the effort to talk to you! The lady at the lobby bar is lovely, remembered our drinks orders and always has a smile on her face. I can't fault this hotel at all! The rooms are very spacious and clean! You do have to pay for the sunbeds at the beach but this is what I expected! I have read other reviews about this being the first year they have tried all inclusive and personally I think they're doing fantastic!

Visited this hotel in the summer and have to say what a brilliant place. Had an amazing time and impressed with the staff - friendly and helpful. I found out the hotel is having a renovation for 2018 so should be even better, also it's changing to All Inclusive Plus, so can't wait to book again.