Festa Via Pontica

We were in this hotel for a week. Hotel very nice, new rooms and sunny. We had a room with a view of the swimming pool . Very nice lady at the reception with very short hair, unfortunately I do not know the name but I wanted to thank you because she was helpful and kind. The bar was doing very strong drinks 🥂👍👍👍🤣🤣.One thing I did not like was the cleaning ladies, unfortunately, did not belong to the kind. Hotel near the beach.Good thing in the hotel was indoor swimming pool. It was the end of the season so half of the stores were already closed. But a very good bus connection to Nessebar and Burgas about 20 minutes. I recommend this hotel

Booked with "TUI". As they said a great 4 star hotel yards from the beach Great Food, everything you need for a Relaxing Holiday,,,, We Got, Dumped off in a side street, Sea view we paid for was very poor, Beach was dirty and you had to pay £12 a day for 2 beach chairs, One run down beach bar, 50p to go for pee, So we stayed but the pool, Water freezing, The bar where you can get hot food like pizzas, burgers. chips, sandwiches and all the other stuff they said Only served Chips one day and Leftovers from tea the next day, The food was cold, warm even sometimes hot But repeated everyday, Great if you like Chicken and Pork but after 3 days even that gets to much, There is NOTHING AND I MEAN NOTHING to do at night, NO BARS, NO RESTURANTS NOTHING HENCE IN OUR ROOM EVERY NIGHT EARLY, There was one bar at the hotel open at night with one bar member (bloody slow) so getting a drink was impossible with about 30 people waiting and ordering loads of drinks at one time (bloody joke). This holiday was NOT what we paid for and it Ruined my 50th in fact it was the worst holiday ever, I have never been to a place where EVERYONE WERE WALKING AROUND LIKE ZOMBIES TUI should be ASHAMED OF SENDING ANYONE ONE HERE, Everyone we spoke to were moaning, There's loads more but I will be here all day, JUST DONT GO,

What a beautiful looking hotel and our room was huge and comfortable having just been refurbished in June this year. That is all the good comments I can write about this hotel where we stayed for 10 nights all inclusive mid September. We were taken to our room on arrival by a very nasty, aggressive bell boy that insisted on us giving him money. We explained that we had just arrived and had no change, since at that stage we only had 50 Lev notes (equivalent to £25), so we told him we would see him the next day, but he said he would not be working again during our stay and then asked us for any currency as he could change it! In the end my husband gave him a couple of British pounds just to get rid of him and out of our room. During our 10 days stay we only had our sheets changed once and then we had to make up the bed ourselves! The bathroom was only cleaned once in 10 days also. On our last night it seemed that most rooms did not have their towels replenished and the receptionist could not tell us why? The pool area and sitting areas outside the hotel had continual daily presence of wasps stinging many guests. Staff were not friendly, never smiled and lacked English. The hotel was understaffed, there was only 1 bar open in the evenings with just 1 member of staff covering, which meant long queues of some 40 guests waiting at popular times. All drinks were served in clear, plastic beakers even hot coffee! Nobody was clearing tables so the place looked a mess always. We noticed the only disabled toilet facility in reception had been out of order for at least 4 days before we left, totally unacceptable. The small pool was not manned and dirty glasses/beakers had been left on the bar for days on end. The main pool provided the best service, but the guy who changed towels daily (lifeguard) never said on word during the whole period, more interested in playing with his phone or sunbathing. The food was cold in the restaurant even when we queued to be one of the first allowed in at meal times. There was a microwave, but it was never cleaned and disgustingly dirty. The best was the chef who made beautiful fresh ham/cheese omelettes at breakfast which were served piping hot, but even that service ceased at the latter part of the holiday, just pancakes being offered freshly made. We went to the hotel’s bbq one night, but walked out when all the meat was brought to our table cold. One of our friends we had made told us she had raw chicken, hence suffered with a bad tummy the next day having ate some of it before realising it wasn’t cooked through. We had chosen this hotel as it was close to a lovely beach. Sadly just after 2 days of our holiday the beach cafe was boarded up, then the sun beds were taken away as they were clearing up for the end of the season despite it only being mid September. The little shop where we purchased water on the first 2 days also closed. No bars/restaurants were open in close vicinity so we were really confined to eating at the hotel. We went to Nessebar on the local bus but both the TUI Rep and Reception gave us the wrong bus number. This hotel was certainly NOT 4* standard and would only give it 2* at the very best. On all our other holidays we have always taken extra cash to tip the staff, but on this holiday we did not find any of the staff worthy of being rewarded. Sadly we will never be returning to Bulgaria after this experience.