Insotel Cala Mandia Resort & Spa

Let's start with the good points of the hotel and our stay. Holidaying whilst the threat of the COVID-19 across Europe we felt very safe within the hotel and resort, even during a day trip to Porto Cristo by taxi was a safe experience providing you followed the face mask and distance rules. The hotel is a 3* plus, almost a 4* rating. It is an excellent hotel for families and children, with the children well catered for and looked after. A big thanks to Lewis and Vicky, a pair of Geordies, who along with others ran the children's club, which our granddaughter of six years old enjoyed almost daily. Lewis such a friendly guy should be on a cruise ship or such like, interacts with the guests and children, a good show performer, just an all-round nice guy with loads of hidden talent. As the hotel caters for many nationalities the food was good and varied, though due to the virus it was served instead of self-helping buffet style, this not a problem. The hotel was very clean, hygienic, and safe with face masks a must, unfortunately not by all guests. The water park and slides were a really big plus for the hotel and were enjoyed by all ages, including me a granddad. Smaller water play areas for the toddlers indoor and outside, clean and well managed. The rooms were of a good standard in the main building where we stayed, modern, clean and with a lot of space. Looked like they had recently been renovated with a small kitchen area, maybe for self-catering later. The downside was the early morning towel brigade, though with several pools, and accommodating the Virus situation, if not an early riser then no poolside sunbeds available, this needs addressing. Signs say no saving sunbeds, there is no control. One bar and one older waiter has a downer on us British, my wife in her seventies got shouted at because our grandchild who had just turned six and stood behind her had no face mask on, we had been at the hotel for six nights without this being a problem and understanding over six years must wear a mask, but she is small, he would not listen, she was not standing or near the bar, he was out of order and upset the wife and child. Whilst having our drink and older child went to the bar, no face mask, this with an empty lemonade bottle, which was filled by the barman straight from the drinks tap with the bottleneck touching, this happened several times during our stay with older children, no masks, also with empty bottles to be filled. Nothing said, and each time served by the same barman. Also at the initial confrontation as mentioned a lifeguard came to the bar, no mask and had the same plastic cup refilled, by the same barman again, nothing said or a refusal. The second incident, after two nights I reported a cricket in our room singing all night long, which was noted and entered into a logbook. The next morning, as we were leaving our room and the cleaner or supervisor, was in the adjoining room cleaning, I started to explain where the cricket was hiding, the abuse in Spanish I got was unacceptable, and the cricket was still there until we left for home. A good holiday ruined by two employees, would I come back I don't think so. To be fair all other staff were excellent, friendly and welcoming as was the hotel.

Fabulous hotel, lots of different areas, pools, bars. High standard of cleanliness & strict facemask policy & hand sanitisation everywhere due to C-19 which was good to see. We did have some problems early on which were dealt with very well & very quickly by Marga & Miguel. Our kids (aged 7 & 11) rated the on-site kids club as “the best they’d ever been to”, so special thanks to Lewis, Vicky & Guilla. We loved having a swim-up room as a special treat! Thanks for everything! Caz, Tim, Luke & Matt Hawley

Having just returned from the cala mandia resort in majorca I would like to say what a fantastic hotel and holiday I've had the hotel was absolutely spotless with the staff constantly cleaning and beyond friendly and professional and massive thanks to the kids entertainment team who were beyond brilliant and a special thanks to two of them Victoria and Lewis I certainly will be returning to this hotel again it's 100% from me