Kipriotis Panorama Hotel & Suites

Just back from the 10 days ultra all inclusive family holidays at this hotel and I have to say that every team member I came across exceed my service expectation.Good hospitality is about creating great memories and this is what you can expect when visiting Panorama hotel. Maybe the rooms are bit tired ..but how much time do we actually spend in the room when going for holidays.??? Food was really good with plenty to choose from so everyone will find what they like. 3 restaurants next to pool, menu will also please even the most fussy guests. Large and clean 2 swimming pools and plenty of sun beds to choose from even in the middle of the summer season. Hotel guest also have free entrance to Zona Club which is just 5 min away from the hotel so young people who want a bit more fun can do that without disturbing the rest of the hotel customers, Team: Christina and Dimitra in pool bar are always polite and smiling - even on the end of there hot and busy day- respect to these two girls ! Jan and George - thank you for fantastic customer service! However special mention have to go to Zaneta who provided us with outstanding service every evening,she is real asset to this hotel and that should be recognised by management !!! My special thanks also goes to the Entertainment Team - Gabi and Johny. It is a really hard job to engage guest from different cultures/countries but this two smashed it. !! You all are amazing TEAM !

Stayed at the Kipriotis Panorama Hotel for an "ultra all inclusive" week on honeymoon in late June. Overall an excellent experience at this hotel with just a few niggles to report. After a bodged transfer from the airport (fault of U.K. travel company), we were greeted on arrival at 3am (!!) by an extremely polite and helpful receptionist. Lucky to be given one of the West-facing renovated rooms, so the sunsets from our balcony were spectacular all week. Champagne and honeymoon cake in the fridge on arrival was a lovely touch. Rooms were fine - very big and comfortable, although the a/c was very underpowered. Also a water issue one night meaning no water for a good few hours. For a 'recently renovated' bathroom it seemed a bit under-par, with an awkwardly placed shower and tatty shower curtain. In general the staff were friendly and attentive throughout the hotel (apart from the pool bar, where unfortunately ones gets the impression they don't want to be there and you rarely get a smile - not the level of service expected from a 5* hotel!) We had a late flight home on the last day, but could still use all the facilities/dining after checking out of the room. You can also book a time slot in the shower room which was very welcomed. Food - the main dining room buffet was excellent. Vast array of choice and a different theme each night. Quality is very good. They do have three other onsite restaurants for which you have to book 24 hours in advance at the main restaurant. Tip....the Souvlaki restaurant by the pool is amazing!! Cons - it was a shame they only have one Greek night each week, as I expect a lot of people travel to Greece for the food alone? Also, the main restaurant does have enough staff! It felt like we were there well into the season, but had to wait 10 minutes to be served sometimes. Not good enough for 5*, and a shame because the staff were working incredibly hard. Generally the drinks were fine. Nice cocktails in the evening (didn't seem overly "watered down" like some places but of course this is a matter of taste). Again, not enough staff working in the evenings at the main bar area, so double up when you do order! Don't expect decent wine! The coffee in the main dining room was pretty terrible, although better when ordered at the main bar. My biggest disappointment with drinks was even if you pay extra for the "ultra all inclusive" package, there are still a lot that aren't included and you pay extra for (White Russian, Old Fashioned being some examples - pretty standard cocktails!) it does beg the question what's the point of ultra all inclusive!? Entertainment was very good indeed. Gabi and Johnny were brilliant in persuading people to get involved in physical activities available by the pool and poolside (water polo & aerobics, pilates, beach volleyball - all excellently led by Johnny & Gabi). Also a different kind of performance each night after dinner, and access to shows at other venues on the Kipriotis site. On recommendation from Johnny, my wife and I did a guided group tour of the Island in dune buggies with the highly professional Mario from the local car hire place next to the hotel. Approx €60 per person for buggy and insurance. A really enjoyable & safe way to see the island for a day. Being late June, it wasn't at full capacity so getting sunbeds by the pool wasn't an issue. The hotel also has a rule of not allowing people to secure them with towels, although they needed to enforce this rule more vigorously (again more staff needed!) as some inconsiderate patrons did not heed to it. Also rather infuriating was allowing patrons to indulge in their disgusting smoking habit by the pool, whilst others try to enjoy a drink. This could be more of a 'Greece' rather than a 'hotel' problem, but it seemed a shame as we're so used to it being banned in public places in the U.K. Overall, a very lovely holiday, and we'd certainly return to the Kipriotis Panorama Hotel, but the cold attitude of some poolside hotel staff and the disappointing exclusivity of the 'Ultra All Inclusive' package means this is a 4* hotel. Our particular thanks to the lovely reception staff, and to Sofia in the main bar who was always smiling!

My Husband and I have just returned from a two week stay at the Kipriotis Panorama Hotel and Suites in Kos. We had a lovely room, very relaxing holiday. Jonny and Gabi work very hard through the day multi-tasking. Denise in the restaurant is a lovely lady and very helpful. The main bar is open from 5pm everyday. All the staff are really pleasant and helpful. I do think that the main bar should be open during the day also, this would help as the pool bar gets too busy and the queues can be very long. We will be returning to this hotel in the near future.