Apartamentos Eden

It’s now 8 days since we returned and I still can’t understand why a lot of the people we met there return to the Eden Apartments time and time again. Yes, in many ways it’s a lovely place. The rooms are spacious, clean and fairly newly decorated. It’s the same in the communal areas where staff were constantly cleaning and keeping the place as good as it can be. The reception staff are totally different and reminded me of Faulty Towers. They want your money, just don’t want to provide a service! As said in other reviews, we were given no information on check in other than the directions to the room. We didn’t even know you could upgrade to All Inclusive until about 3 days into our holiday. If you do need to interact with reception during your stay, get used to hearing negativity such as “you must be joking”, “no chance”, “speak to your rep” and tutting when asking for simple things like the wifi code. The food in the restaurant was OK as were the drinks from the bar. However, with the likes of Bitburger, Stella, San Miguel in the shop beneath the complex for a little over €1 a pint, and plenty of restaurants close by to choose from, why would you go All Inclusive? A word of warning, be careful when booking rooms! We had upgraded our room to a two-bedroom apartment (56). With the Pandemic, we were happy to sit on our balcony and enjoy the sun. Unfortunately, we were facing onto a wall, 20 feet below the road (see photos). All two bedroom apartments are on the ground floor and all the better 1 bedrooms are on the top floor. If I went again, I would book a one bed and ask to upgrade when I got there. I would then check the room we were moving to first to see if it’s OK and once I was happy, pay the difference. The complex was only about 40% full, so we asked to move, but it took 2 days and numerous trips to reception! The surrounding area is not great and not for people with walking difficulties. The Europa Centre reminds me of Magaluf in the 80s. We flew in before the Air Bridge with Spain was closed again and not all restaurants were open. Those that were, were OK if you are looking for British food. However, there is more chance of finding a decent Tapas in Blackpool that Puerto Rico. At the end of our stay, we were told that we couldn’t keep our room until we left and needed to vacate by 12:00, even though we were not being picked up until 6:20pm. In addition, the courtesy room wasn’t available and we couldn’t use the showers because there was no-one to disinfected them between families. On our day of departure, we were in the lobby early to take advantage of the air-con. While we were there, three buses arrived to pick up Jet2 customers. In total around 20 couples/families boarded and all but one other family had been able keep their room! Pay back? There is so much more I could have mentioned for instance arriving to the aftermath of a mass brawl involving young male guests at the complex. Loud, drunk. obnoxious guests playing loud music to 4am, neither of which were dealt with at all by the complex.

I wasn’t expecting very much really when I booked this little holiday for myself & little boy I just needed a break from being at work constantly over the last few months. This hotel has it all under control, ease of check in, signs to show you which ways to walk and pass through the hotel. Room is absolutely spotless and the complex as a whole is very clean. Food and drink areas are completely Covid safe areas and I would totally recommend this place for anybody worried about coming abroad. It helps that there are not too many people here. I would go as far as to say that Eden Apartments I feel safer here than in the UK ! The only problem is for me that the pool area is VERY loud... lots of different types of music playing at once, it’s 8pm and when you are trying to relax on the balcony it’s very loud still !!