Servatur Terrazamar & Sunsuites

Room 1706 room is in need of deep clean & refurbishment Having stated here few years ago we thought we book again for trezzamar However on arrival we told only sun suites open . I paid extra as wanted top floor we given room 1706 I was very disappointed with the room cleaning standards were poor such as door handle area dirty & white walls were clearly need of cleaning this is not good as in a COVID situation all door handles should be constantly cleaned . The bed also did not look fresh even had small dot of what looked like blood stain . We only staying a week but really wanted to move out ASAP mentioned to reception about the room they said send cleaner they change the bed it did look fresh after But confirmed my thought that the bed had not been fresh on arrival . See photos of room & bedding . The top pool gets a lot of local Spanish ppl mostly weekend it can get a bit noisy The guest have to wear wrist ID bands yet the locals do not ! If we were to return I would only want to stay in trezzamar section not the sun suites The reason I gave three stars is because of poor standards of room 1706 I have noticed another reviewer saying they also stayed this room they also complained so obviously no action by hotel has been taken . The location is good however you need need to be fit to walk up hill on way back . Air con has to be paid fir €38 per wk & TV is to be paid too . No safety big in room but you can pace your items in reception safe But it’s bit pain if want back & too al, times as most room are long walk to reception

This hotel cost us €85 for two nights at the beginning of September. Which is very good. I’ll start with the things that could be improved. The rooms are so hot and I’m not sure of how we were meant to use the air con. There was no remote so I’m not sure if we would have had to pay. We weren’t that bothered as we were only staying for two nights but had we stayed for longer we’d have needed air con. The TV which we didn’t use at all has to be paid for if you want to watch it, I’ve not seen that done for years. Positives. Very good value for money. Rooms are fairly modern. Good kitchen to make little bits of food in the day. The balconies are the best part of this hotel. The ones in the servatur suites we stayed in were excellent. Laid with artificial grass, it had two sun loungers and a table and chairs to have lunch/drinks on. They were really good. The pool are on the top was surprisingly busy given the current climate and it was kept really well. We used the other pool the following day which was more quiet but equally as good. The reception staff were very friendly and the location of this place is perfect for using the new Mogán mall or for venturing onto the old square. We will definitely stay here again.