California Garden

I went for a 11night hoilday with a friend.would not returned to this hotel. Rooms need up dating and was not welcoming was not clean well at all. bar staff were Friendly .food was very basic not much choice for children. very rude when entering keep saying we could not take bags in l nerver come cross this in my life when on hoilday. Entrainment was rubbish. But guys who did day time Entranment were so lovely .

After booking with Jet 2.com we were a bit apprehensive due to the very mixed reviews prior to our departure. On arrival we got checked in and asked to head off out of the main hotel to the other building which wasn't far. We checked in with the receptionist and had a room on the second floor overlooking the pool. The room had adequate storage and a decent bathroom. The balcony wasn't huge but okay. Luckily the nightclub season seemed to be over and there was no noise which Would have been a problem in the season as it is very close by. There are two pools and toddler areas. The sunbeds were plentiful and the outside bar was open some days. Animation staff were around to entertain people. The hotel is multi national and therefore caters for all. Food was all edible warm and plentiful but not always for British taste. Pasta with sauces salads and chips always available. Breakfasts were excellent for choice. The downside of the hotel for us was the entertainment. We had artistes visiting for shows three times in 11 days they were all excellent but otherwise there was nothing to do. The hotel was ideally situated for getting out and about. We would visit again but not in high season.

Good points: Enjoyed food, entertainment/kids club staff very friendly, pools nice and clean, no issues for sun beds, close to main shopping streets, beach, port adventura, and house of illusion. Extra pillows on request. Supermarket across the road. Nice burger/steak restaurant just down the street. Beds really comfy. Rooms a little dated and wardrobes need updating (ours either wouldn’t open or wouldn’t stay closed) If leaving early you can get a continental breakfast but you must request the day before, they refused someone on our flight as they hadn’t said they needed it but no one told us it was an option I only overheard someone talking about it. Bad points: check in wasn’t till 1pm, not good when you haven’t slept when travelling. The luggage store is meant to be accessible with a keycard but the lock on the door is broken so anyone could walk in and take your case. If you don’t go to the restaurant when it first opens you will struggle for glasses, dishes and food. The pool side bar/snack bar was only open 1 day if our holiday. Entertainment for children was on way too late, didn’t last long, then the adult entertainment was not fantastic. Kids club was sometimes good, my daughter enjoyed the golf but the other times it was only colouring which most children bored quickly. Right next door is a night club that has an outdoor area where people shout sing and swear all through the night, one night until 5am. The phone in my room was broken, I told them first day, then our last night at 3 am we had a new neighbour shouting and swearing on balcony, I had to get dressed and go to reception because the phone didn’t work. If going with you the rep gave me wrong information about the theme park meaning a half day of our holiday was wasted and spoiled. Overall I did enjoy our holiday but because of the noise at night and evening entertainment, we wouldn’t return.