Golden Avenida Family Suites

My husband and 3 children went here for 10 days the 2nd of July 2019 for 10 days. I was also 3 months pregnant. On arrival the reception staff were very friendly and the hotel looked lovely. We got to our room quickly changed and went to the pool all looked well until we went for lunch and dinner (we were all inclusive) the food was cold and desserts were warm. After dinner we went up to our room. The toilet and bath were dirty there was blood on the wall and curtains and the light fixtures in the children room where broken. We requested that the room be cleaned and cleaning staff came and ran a sweeping brush around the room. It was still dirty when they left. The next morning we went down for breakfast and then sat by the pool. Within a few hours my son was vomiting. Later I was down in the laundry room washing clothes and spoke to another family who also had family members vomiting. Within hours my husband and daughter were vomiting also. I went down to reception and informed staff of our illnes and the condition of the room and we were told a rep would come and speak to us. The following day the rep met us and we told her everything that had happened and that we were not happy with our room. The rep asked us to make a complaint I informed her that my son was so ill we had to call a doctor to our room. The rep recorded the information and told us we would have to stay in our room. Understandably to stop the spread of infection however how were we to get access to food and water there was no offer to bring water to our room and we were not allowed in the bar or restaurant to get any. Being pregnant I was also afraid of getting dehydrated. After 4 days in our dirty hotel room vomiting with diarrhoea. I decided to book flights home as I could not stay there any longer with my family. The hotel was dirty, the food was cold the reps are all children and even the childrens soft play area was dirty and acessed through going under the hotel car park. When leaving the hotel we were told 9 families had been ill. We were also told TUI would pay for our taxi to the airport if we were willing to drop our complaint even though they already new we had paid for our taxi in advance. So over 6000 euro out of pocket our first holiday in 10 years and all we got in return was a dirty hotel room and food poisoning. Avoide this place like the plague .

A typical spannish resort style hotel which was good though. Pool which is lovely to walk around and at night when it is all lit up. Fun entertainment next to the pool in the day which moves indoors in the evening time which they have a good line up of events on. Resteurant was of a good size with hot and tasty meals, you could eat as much as you want and is of a good quality. Apartments and rooms come with a big belcony especially on the top floor of the corners of the hotel. I enjoyed my stay and will stay again