Hotel Calypso

We had read a lot of bad reviews after booking our holiday and so were really worried with it being our 18 month olds first holiday. The only advice i can give is to not read all the bad reviews. I dont know what hotel they stayed in but it wasnt this one...or they are really picky people. Reception...it took no more than 5 mins for us to check in. Room...we were in the old block on 3rd floor,as we were told a new room wouldnt fit a cot. The room was clean, big enough for what we needed. Was nice thst they provided actual cots and not folding travel cots as much more comfier. No issues. I read a lot of reviews that there are no english channels but disney is in english..was all we needed to keep little one occupied when we were getting ready. Food...the restaurant was nice. The food was good considering they have to cater for hundreds of people a day. Staff...we have to give a special shout out to davide who high fived my little boy everyday, roasaria who made a huge fuss with him everytime we entered the restuarant and samual who manned the bar in the restaurant.the snack bar was also amazing. All inclusive..we didnt have a problem with the ticket system for drinks. Was nice to get a table that wasnt covered in empty glasses. Yes there were queues in the evening but no more than in a pub. Entertainment...the entertainment staff work ridiculoualy hard. I can easily say they are the most talented bunch from any hotel ive ever stayed in. They had a disney night, classics, broadway. Im now making it my mission to learn the dance for Soco Bate Vira. Pools...the pools were clean and safe. We always saw at least 1 lifeguard on duty at each of the big pools. Local area...when you leave hotel and go around the corner you are on the main strip...its about a 2 minute walk to bus stop and 10 min walk to the beach.

Didn’t expect 5 star or 4 star in a 3 star hotel but expected better. Room: upgraded our room to get fridge and nicer decor. Fridge wasn’t even cold and when we asked the hotel desk the maintenance guy said that was as cold as it goes... wouldn’t keep perishables like milk cold enough etc. Dirt on floor wasn’t cleaned for the duration of the last 5 days or so. One day the shower was dirtier after it had been cleaned than it was before. Reception: the toilets in the reception were a mess every time I went in which was 3 times. The first time there was toilet roll all over the floor, second there was a ‘fully grown adult with a dodgy stomach’ sized poo which hadn’t been even flushed and covered with dry toilet roll, third time I went in there was a used sanitary pad on the floor... I don’t know if this was just bad luck but if the hotel attracts the kinds of guests that leave the place in that sort of state it needs cleaned more often... Other hotel guests: in our corridor there were numerous occasions of other hotel guests at times between 11pm-3am making all manner of loud noises from people sprinting up the corridor, shouting, laughing really loud, talking really loud, banging on other room doors etc. totally selfish and rude, not the hotels fault but if this is going on the security guys should walk round the corridors to make sure everything is ok. Me and my partner had to go out and shout at people to “shut up” to which many of the other guests staying in the corridor praised us for doing especially when many of them had little kids trying to sleep never-mind us adults trying to sleep! Food: my partner can eat anything so was happy but I wasn’t too happy with the food. Sometimes I had to be really creative to be able to put a ‘meal’ together for myself as I have some intolerances and was trying to eat semi-healthy most of the time. The chicken breasts had a jelly/slimy texture which wasn’t nice at all and I had to spit it out, the lactofree milk was a good point but the cereal I put it in was stale so again I had to leave it. Much of the food wasn’t labelled properly or at all so on one occasion I ended up eating some pasta which had fish in it which I’d mistaken for some form of vegetable, made me feel sick for some time afterwards. Overall I would not stay at this hotel again but the location, theme parks, water parks, Barcelona, and the canyoning were all great!

Was actually dreading this holiday when i read all the reviews,don't let the reviews put yous off, think people just like something to gern about! This is our 5thday here & , 2 adults 3 kids age 8,13&15 always plenty of entertainment around the pool day and night for the kids! Location is perfect plenty to do outside the hotel& 5 min taxi journey to all theme parks/water parks