Hotel Calypso

We came for a half term break. We had 2 rooms, 1 in the old block and 1 in the new. Rooms were small but OK (would have benefitted from a fridge in the old room but assuming that will be the case once these rooms have been renovated over winter) cleaned every day and towels changed. Plenty of choice at meal times and all food was pretty nice. Snack bar for all inclusive was also fab with a great choice. If you come expecting 5 stars you will be dissapointed, if you come expecting 3 you will be pleasantly suprised! Choice of 4 pools was good and always managed to find space. Pools cordoned off at night which we thought was a great idea and they open at 10 in the morning. Only complaint was they were absolutely freezing but the kids didn't seem to mind! Kids club was closed as it was the end of the season, but still activities going on during the day for kids and adults and the mini disco at night was great and lasted a while. Evening shows on the whole were good. If we had a complaint it would be the large school parties that arrived for a few days. They seemed a little unsupervised and although they weren't around during the day, dinner was a nightmare when they were there! But we do understand that the hotel wants to be full with it being the end of the season. The drink ticket system didn't bother us, it worked fine and we ended up with a lot of extra tickets. A short walk to shops and beach around a 15 minute walk. All in all we were really happy and would definitely stay again if we were visiting salou.

On arrival reception staff was pleasent had a superior room small but nice not one member of staff spoke to us all holiday very rude the food was dicusting it was cold and not much choice they took your plate away when u wasn't finished the pool area was dirty no were seemed to be cleaned we ask if we could use a room to have a shower as we had a late flight and was delayed the reception staff through a card at us and told us the room number the only person that was nice there was jet2 rep he was so helpful and nice he was called Frank I'm not the sort of person to complain but think people should no what this hotel is like

Just arrived back. We chose this hotel with jet 2 holidays as it was a trip with my son to experience PortAventura. My husband stayed at home as he doesn’t like theme parks. We arrived at 11am to be told that we could not go to our room until 130pm. We were told to put our luggage down the way and get a drink. Not very impressed with the customer service so far. We found the luggage room and saw we had to pay €2 to use it and every time it was accessed was another €2 so be warned to make sure you have some €2 Euro coins on you. We went and found the bar upstairs for a drink as we was tired and thirsty. Met by a grumpy older man behind the bar couldn’t understand why he was grumpy there was no one queuing (it’s the end of the season). Anyway we went outside and sat overlooking the back pool. The tables were filthy, the flooring was sticky and covered in ash. I was getting very worried about what I had booked. We drunk our drink quickly and went for a walk to kill some time. We found our way to the start of the strip area and thought oh ok not far away looks nice. Went to the beach had a sit down and chilled for a while. Got back to the hotel at 1pm thought in would ask if it was ready. There was a different lady, we got our key card told use the lift behind you, downstairs for food take this paper with you and that was that. We got to our room on the 5th floor, opened it, omg it was boiling in there, looked nothing like the room I had booked. The walls were dirty or they had tried to paint over things, there was mismatched tiles, 2 twin beds as asked for but also a bunk bed. What did we need a bunk bed for squeezed in????? NO fridge. Not what I had envisaged at all. A tiny tele tucked on the wall in the corner by the patio door, a tiny dressing table with a black chair. It was clean though. I opened the curtains and patio door, we were faced with a noisy main road. I begun to cry. What had I done. I went and sat on the bed and it just sunk down, I couldn’t sleep on that. The other one was better so I sat on that one. I spoke to my son and said shall we ask to be moved. I went on the hotels website to make sure there were rooms free and yes there was in another block they looked lovely, included a fridge and air con. Brilliant I thought. There was no welcome brochure with info for anything reception info, local info, taxi numbers, bus routes no information what so ever. Never stayed in a hotel before that doesn’t do this. So off I go downstairs with my purse to see a blonde lady this time on the desk. I asked her politely, if I could be moved and would like to pay for an upgrade and the room is hot, no fridge etc and you have a fridge in the other rooms. She said there was no availability and she would let me know the next day if there was any availability. Well I thought someone is lying to me. I said the aircon isn’t working and she said it’s all been switched off. I couldn’t believe it our room was boiling. I knew I was about to cry again and and just said ok and went back upstairs typical Brit! After stewing on it for a while I emailed directly the hotels customer service page asking for help explaining what had gone on, that their website said there was upgraded rooms for those dates and it included aircon. Later on we went down for dinner, none of the staff smiled or welcomed you. No one told us where to go, how it worked, no one explained anything. Well we found a table, then walked up to what we believed was correct and all I chose was some chicken that had been grilled and some salad and bread. We are not fussy eaters at all but I hoped tomorrow was better. The barmen was grumpy too. Doesn’t anyone smile in Spain?? The ice cream was nice though. We noticed when we played cards on the balcony there was no glasses to drink your water or Fanta. We had to use the awful plastic glasses that was for you to rinse your mouthwash. Never been to a hotel that doesn’t supply you with any proper glasses for your room. That night we had to sleep with the patio door open just to get some air in the room because the blower of hot air was just doing nothing. Breakfast was far better again no one smiles. Off we go to portAventura, we worked out the buses ourselves and the hotel was actually in a good location for the bus route you need a bus number 1 or 74. €2 euros each to PortAventura what a great day we had it was perfect. Loved the park. Got back to the hotel at 730pm and went for dinner. I had the vegetarian pasta it was lovely but only just warm. My Son just had a mixture of a few things. Breakfast was definitely the better meals to be had. Still hadn’t heard anything about the room change so yet again slept with the patio doors open. Thank god we were on floor 5 so no one could climb in. Next day went to PortAventura and Ferrari Land as part of our tickets we had booked before we came away. on the way back finally had an email from Ellen to say we could move to the refurbished block and the room would be cooler, have a fridge and a sofa but still no aircon as had been switched off. How can you have on their own direct booking page rooms free advertised with aircon for the dates I was there??? Complete misadvertising and mis-selling. I spoke to my son who said if it has no aircon then what’s the point of packing up and moving so we didn’t. I emailed her backed and politely declined and explained why. This lady on the phone was lovely, hadn’t spoken to her before which was a shame. Another night with the patio doors open then. We had dinner it was awful, it was all just luke warm. So we left it got some salad and some bread. Went to bed early as we had an early start for camp nou and Barcelona (brilliant day out) Went down for breakfast to be told by another lady I hadn’t seen before on the desk. I wasn’t allowed breakfast I had to go to reception I explained i had not enough time as being picked up in 15mins and I knew what it was about and had spoke to Ellen. She spoke more forcefully and said no breakfast go to reception now. There was people behind me it was very embarrassing. Again I explained. She tutted at me got the phone out and she rang reception. Passed the phone to me and it was a lovely lady asking about the room change. I explained we had one night left and we would stay but thank you very much. I gave the phone back to the lady and I said I don’t need to go it’s fine. She threw her hands up in the air, tutted and waved me on. Where the heck was I staying with people like that working here telling me and my son we wasn't allowed breakfast if I didn’t go to reception. Thankfully we had an amazing day at Camp nou and Barcelona our Spanish tour guide for the day was lovely. So happy, so friendly and helpful, she needs to train the staff at the hotel to be like her. To sum it up this hotel is very tired, you do not get the rooms that are advertised. Lacking an awful lot of basic necessities in the room ie information, numbers, fridge for your water, glasss. Staff are grumpy, food is very mediocre but you will find something if you are happy with salad and bread. The best thing about it is the location close to everything and good bus routes. There are better hotels nearby for not much more money. I wished I had booked one of those. God knows what this hotel would be like at full capacity in the summer holidays. Sad to say we will not be back and I’ve never said that about any hotel I’ve stayed at before. Maybe we was just unlucky. We will be back to the area but not at this hotel as there is so much more to see and do.