Preluna Hotel & Spa

Having visited the Preluna many times before we expected better than we received, we booked a high floor , quiet room, given a 7th floor corner room seaview, room good size, good bathroom, but sadly this room a 2 extraction fans which came on automatically at 8.45am until 6.40pm, very noisey if you wanted to sleep in or spend time in the room, we made the best of it not wanting to complain, but by the start of the week couldn`t stand it any longer, asked receiption if we could move rooms, sorry no rooms available, what the Preluna are not telling you before you book in is that they are refurbishing the rooms so lots are not being used, due to the noise, try on friday we can offer you something then, our real low point was wednesday, when although they said they didnt have a spare room the builders started to relace the bathroom in the next room, there was banging, chipping tiles off the walls and an electric tile cutter being used, we visited receiption again to ask to move,to be told again no spare rooms, asked to speak to the manger, he was busy ! Noami on receiption said they would stop work from tomorrow till the end of our stay, they worked till 5pm that day ,As guests never felt so undervalued brought me to tears and if i had the funds would have checked out of the Preluna and gone elsewhere We saw afternoon tea advertised in the skyroom, friday, sturday and sunday from 2.30pm, checked with receiption whether we needed to book, they said not, we havent seen the new look skyroom as the last time we stayed it was undergiong a refurb so looking forward to it, went up on Sunday to be told by a most forthright, almost rude guy am guessing he was a manager that afternoon tea was friday and saturday only, we said we had seen the sign on the notice board at receiption and even asked at receiption to which the reply was they don`t know what goes on up here, so we left and didn`t return , told reception, 2 days later a new notice was on notice board with new days but the old one was still there so i hope no one else gets the treatment we had. The preluna is a hotel with good location and the kitchen staff and waiting staff produce fab food and service, martin the barman makes a great cocktail, hats off to these people, Sadly the mangement seem to be intent on updateing the hotel for customers to come and not valueing the ones currently staying in there hotel or returning customers, i would say put yourselves in your customers situation and say would you like it Sadly although we have stayed many times over the years and been very happy, but makes us sad that we will never return to the Preluna again

Enjoyable five night break in Sliema with my partner Our room on the 10th floor was with a Sea View and Balcony sadly building work was being made on the outside of the hotel although noise in the day was minimal I was slightly miffed Travelrepublic or nothing was said on arrival The spa included was clean ,tidy and staff were constantly using hygienic sanitation sprays on handles , doors and stair rails with regard to Coronavirus issues Lastly a little personal issue was staff smoking at the front of the hotel lobby with cigarettes and vapes which is not professional in my eyes and doesn't look good when guests arrive , maybe giving staff somewhere else not in the public eye Overall a nice property nearby to bars , shops and restaurants

The staff were really nice, was super clean, the views are amazing, the amenities are really good but the food was not really good and no tasty :/ also the WiFi didn’t work properly and that was disappointed a bit.