Hotel Laguna Park

We stayed at Laguna park for 10 days. This was our first holiday abroad with our 2 little ones, one of which has complex special needs. We absolutely loved it, the kids loved it too. I think timing is essential when booking as it’s clearly a very popular resort & by the end of our holiday the resort was full, which was fine as before hand it had just the amount of people for my little boy to cope. Every where was spotless, the cleaners were fantastic & very friendly, the rooms were lovely. The staff were lovely & the food was amazing & lots of choice, even for fussy children who won’t try anything new there was plenty to chose from & the snack bar was fab too! We loved it that much we are booking up for next year, we can’t wait to go back. Perfect for a family holiday.

Were there with family including grandchildren aged 14,11 and 12. Hotel was very clean throughout - maybe the poolside could have been cleaner - - lots of plastic cups under sun beds in the morning and ashtrays not emptied from day before. Throughout the day there was someone going around picking up rubbish from around the sunbeds etc but obviously at end of day things were not. Reception area - nice clean, fresh welcoming reception area with nice furnishings if you wish to have quiet time. Check in - was fast and straightforward - gentleman was nice, friendly and helpful. Room - we had 535 which was spacious, kept immaculately clean by the cleaner - hairdryer in bathroom. Nice modern bathroom - no bath but this did bother us. Plenty storage and coat hangers, nice balcony overlooking pool. The double glazing was really good - kept noise out of room. The room had 2 single beds (easy to put together) and sofa which could be made into a single bed. We found the room very comfortable and had everything we needed albeit the air conditioning could have been better. Food - have read a number of reviews re negativity in regards to the food. In the main restaurant there was plenty to choose from, hubby is vegetarian and never stuck. We always found plenty choice at breakfast, lunch or evening meal. Yes there may have been times food was repetitive but there was a different roast on every evening , fish etc - vegetables were lovely esp the carrots. Any all inclusive hotel usually has repetitive food but here it wasn’t boring. There was also a snack shack which served pizza ;lovely) , chips, hot dogs etc.?We were in Bulgaria last year at a different 4 star hotel and it did not have a patch on Laguna Park in regards to food, staff, pool etc. As stated in a previous review there is no British bacon or sausages but then again you are in Bulgaria ?!? Pools - there is the main pool with flumes / chutes / slides which were brilliant for kids and adults alike - everyone looked like they were having great fun. The week we were there there seemed to be enough room for folks even with inflatables, however it was getting busier by end of the week so we went to the quiet pool which wasn’t so busy but was getting busier also - it was a decent size also, there were 2 other smaller pools for the smaller children - both had chutes etc - 1 was a ‘pirate pool’. The main pool has water polo daily as with aqua aerobics. Animation team - they work really hard and so friendly - my hats go off to them- we only went to a couple of shows at night which were ok but as I say they work hard. Staff - yes they aren’t the smiliest of staff but maybe that’s their culture which we must respect being in their country. However, we did not find them rude as some guests have said in reviews - we did come across some rude guests though! There was plenty for the grandchildren to keep them amused - they were more than happy to spend the days we were in hotel at the pools and odd game of pool. Lobby Bar - nice although it could be improved if they moved the pool tables as quite noisy with folk playing pool, air hockey etc plus getting knocked by pool cues when walking past. Only my opinion. Gym - couple of family used it 10 leva each - thought charging 11 year old same was a bit much - you can use it a couple of times on the same day - family thought staff there was rude at one point. Spa - we had the 2 hour package which was lovely especially the massage. However the experience was spoiled by 2 other guests in the same relaxing area we were in while ‘relaxing’ with the face mask on - 1 had her phone on with music which was louder than the relaxing music that was being played while the other was face timing someone the whole time and was not talking quietly - on top of that there were staff at the other side of the false wall speaking amongst themselves quite loudly - I found this all spoiled the experience and for thus reason I would not recommend the spa unless they ban mobile phones and staff have an area away from the relaxing area of the spa - it was very annoying. Wi-fi - there is a cost of you wish it in your room or it is free in lobby bar. Check out - we had an early flight - pick up time 3am - we received a nice touch with a ‘breakfast pack’ fruit, water , croissant and filled roll. If we were to return to Sunny Beach I would probably return. Sorry for the long review if you have got to the end of it 😃