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Reviews
Tripadvisor Traveller RatingBased on 1258 Reviews
Traveller ReviewsRanked #58 of 148 hotels in Toronto
Traveller Rating
Excellent
341
Very Good
474
Average
264
Poor
97
Terrible
82
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Cristina P said...
Job well done
Travelled on 11/2024
This hotel exceeded my expectations (based on recent reviews). It was modern and clean from the lobby to the guest room. The lobby is beautifully, tastefully decorated for the holidays. The staff was friendly, welcoming, and accommodating. The guest room was clean and appointed with robes and toiletries. What wasnt stocked in the room was available at guest services (shower caps, sewing kits, etc). We had breakfast ...
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PamTravelsTooMuch said...
Unclean sheets
Travelled on 11/2024
For the price, this place is just not good. Cleanliness is key and they are missing the mark. I checked in, exhausted, and got in bed only to realize there is no sheet, just a duvet/top cover. That would be fine except it didn't appear the sheets had been cleaned. Gross. Too tired to wait for clean sheets, I slept on the side without a makeup stain. The next morning, I put the card on that asked for clean sheets left...
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edele a said...
Never again
Travelled on 10/2024
Having stayed at this upscale hotel several times I was surprised and so disappointed during my recent visit. Check-in was easy and uneventful. The metal saddle from the room to the bathroom had a sharp nail protruding and I cut my toe twice. The shower would not work and when I called to have someone come up? No one came, and I was unable to shower for two days. On top of the $350 that it cost me for one night for a...
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bryanhamburger said...
Good basic hotel served its purpose
Travelled on 09/2024
Stayed here as a child 30+ years ago and now back as an adult with my two children. Overall good basic no frills hotel. Did the trick for what we needed. Staff was friendly, especially the breakfast buffet waiter who went above and beyond!
Some areas of the hotel seemed a bit tired and there is some opportunity to refresh. Old beaten up signage in halls, stained carpet here and there, closed (but still filled) ...
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jacquelinefe said...
VERY disappointing
Travelled on 08/2024
We spent 7 nights at this hotel. Our room had some major issues such as a toilette that had a lot of difficulty flushing (!), a bathtub that had a clogged drain so as you showered you would accumulate soapy water up past your ankles, as well as no bathroom fan to remove the steam... We had to insist with the desk personnel in order to have these issues dealt with. Eventually they sent a maintenance person but the pr...
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