Hotel Puente Real

One of the worst hotels we’ve been to. Although there were a couple of good things. To start with, the pool area was nice, but people were reserving sun beds which made it harder to find beds. The cleaners did a good job at keeping the room nice and tidy and the entertainment guy was very friendly and worked extremely hard. The girl at the restaurant bar was very friendly, along with a few others. On the flip side, there was many faults with the hotel. Firstly, when arriving back to the hotel room we noticed many ants On the floor circling around the bathroom and hall area. There was a hole in the AC pipe which flooded the balcony floor, which made it slippy. Also the room was very outdated and not what was shown on the pictures while booking. We arrived after dinner so they provided us with a plate of left overs which was AWFUL! The only thing edible was the bread roll, although no butter was provided so had to eat it dry. The food in the restaurant was the worst we have ever tasted. Very bland and the same every time. There was not much options which made it hard to enjoy the food. We noticed a lot of the foods were not fully cooked, for example we had crunchy paella! There was limited drinks options at the bar and in the canteen. Lastly, on the day we left we had to check out at 12, was given a place to put bags, but as lunch came we was not aloud in unless we wanted to pay extra , which meant not eating until we got to the airport at around 7pm (lunch was at 1pm) we thought we could have at-least had lunch seeing as we didn’t get picked up until 6:40pm. So we stayed for 4 nights and 5 days and only had 3 days of food. All in all we would not recommend staying here , the hotel is most definitely overrated and is only worth 2 starts at the most.

Polite and friendly staff, clean and tidy hotel and the beach is a 2 minute walk away if you fancy a change for a day. The restaurant buffet is good, the pool bar staff work tirelessly serving drinks and snacks. I would recommend the gold all inclusive package as it gives you access to good, free WiFi all around the hotel and branded spirits and wine. A special mention for Argi who entertained my 2 boys day and night which meant mum and dad could relax. Entertainment is for the grown ups too, Argi also hosts good nightly shows, water Zumba, rifle shooting, darts, water polo and much more.

We stayed at Puente Real hotel just for 2 nights and I wished we’d booked for more. Everyone was so kind and helpful. The food was delicious and our room view was beautiful. I must say the best part of this hotel was the animation. (Thank you Argi for making us laugh and feel safe in times of covid) We had so much fun participating in all the activities and the shows! Would definitely come back and next time definitely for more that 2 nights. Thank you so much we had so much fun!