TUI MAGIC LIFE Calabria

My wife and I (couple in our mid/late 20's) went to visit Tui Magic Calabria for four days just to get away. We stayed in the private lodge section of the resort.I'll just give a few pros and cons. Pro:*reception team was nice and helpful *The bartender @ the private pool bar as well as the premium bar were very nice and helpful. *The pool area of the private lodge was nice. *The eggs to order were very nice as well. * You can grab bottled water from the main bar for no charge * The premium drinks were really good and not over the top. Cons: FOOD: * the food is Very VERY bland. We went to the main restaurant, both specialty restaurants (missed the oleo), and the food was satisfactory at best. If your seasoning palate consists of salt & pepper then you'll enjoy the food there. I know most buffet food is made in bulk but this was bad. ROOM: * Again, we stayed in the private (adults only) lodge. The bed was as hard as a rock. Nice size, I think it was a king, but the comfort level was a 1. * Noise cancellation is non-existent. At 9am, RELIGIOUSLY, the cleaning crew could be heard outside. Any activities being done at the main pool or main bar could be heard in the room. * The cleaning crew....."sigh". At 9am they were there to clean the room. We were still in the room and told them that we didn't need it cleaned. 30min later they were back again. Once again, we sent them away. 45 min after that they were back at the door again. This even happened on the day we were leaving. Our checkout was at 12, they came at 9, I told them we were leaving at 12 & to please come back then. They came back twice after 9. * We made reservations at the speciality restaurants but didn't know they would charge us extra before booking. They told us that you had to be there for 7 days in order for that to be inclusive. * Speaking of 7 days, I really don't know what you would do for 7 days at the resort. There isn't much to do and when you find something that you might want to do, there is no information on if that event was still happening. For example, I wanted to participate in night time beach volleyball. The app showed it was going on at a certain time & date. I showed up at that time and no one was there. There was no instructor or participants. To make matters worse, the beach is a good long & scary walk through the forest. On a positive note, I did reach my 10000 steps. * The massage parlor. I went for a massage and opted for the mud. I thought it would have been full body mud application......it wasn't. It was from my ankles to my chest (no stomach). During that time there was no music being played. It was a really weird and uncomfortable experience. I was offered a facial & decided to take them up on the offer. They did play music, during the facial, which was off the young ladies phone, but I constantly heard the "buzzing" of her receiving text msgs. It was unprofessional. * The all-inclusive drinks were basically water. I had the "sun" which was a tequila sunrise. I did it with only a splash of OJ. I had 5-6......& I'm a light weight when it comes to tequila.....it did nothing for me. ***Biggest issue**** * Now this isn't anything that Tui can control but the rest of the guest act as though they weren't expecting to see two black people during their vacation. We live in Sicily and are use to the occasional glance but this was ridiculous. People would literally turn all the way around just to watch us. My wife got into the pool & everyone around had to watch her enter the pool. Just walking around the grounds and going to dinner we received all types of weird looks. Overall, I enjoyed my stay due to the company I was with Other than that, it isn't worth the money. This may be better for older couples. However, I'd still give their other properties a try before completely ruling out Tui as a whole.

we booked the „maximum“ what was possible. Here a couple of facts: 1) No client centric approach 2) Music, music, music in „every corner“ 3) For people, who want to find a quite and relaxed place: THIS is the wrong place to be and the wrong provider. If you tell them about their marketing (relaxing, quite atmosphere), they don’t care!! 4) Mattresses are hard as stone 5) A/C does not work well. Still to warm 6) Food: something between low cost and middle class: low cost of sales! 7) rooms: no noise absorption! You will hear everything! It starts with the cleaning from 8-12, then the music 11 hours, and you will hear the people and cleaners talking on the corridor. 8) employees seem not happy to work for clients. Better choosing a different job. Sorry Magic Life, you did not learn anything from the crisis. Where is the customer perceived value visible and touchable?? THE Big NOISE is definitely no customer perceived value for a 2k vacation!! If you don’t change your approach, you will be without clients sooner or later!!

I was at Magic Life Calabria this year, and I'm writing that review because I was completely unsatisfied with the biking service. If that service is offered, it should also be open to everyone. If the instructors are there, they should provide a correct service. In my case, the instructor claimed I was unable to do a tour of difficulty 2 in the scheduled time. Imho that is laughable, I have done much more difficult tours. It has also be said that the tours are of poor interest, and the hardware with Scott bikes and Shimano XT/Shimano Deore derailleurs is of debatable quality. I'm writing that review because I am biking also for health reasons, and to be hindered to do so is not acceptable. For the rest of the resort has to be said that the service e.g. in the restaurant is satisfactory (with exceptions) and in the speciality restaurants is something between satisfactory and good. The wine card is poor, but there are also wines available not being on the card. The arching instructor was polite. Unfortunately, the gravel beach is of only medium (to poor) quality, the entrance is steep and to leave the water the best thing is to go like a quadruped. And then there are tons of jellyfish, especially when the sea is calm. Anyway, as alternative, pools are available. In Pizzo during the night an emergency physician is available ("guardia medica"), the service works and is ok.