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Reviews
Tripadvisor Traveller RatingBased on 9462 Reviews
Traveller ReviewsRanked #134 of 437 hotels in Amsterdam
Traveller Rating
Excellent
4650
Very Good
3174
Average
1007
Poor
353
Terrible
278
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
EmptyNesterClub66 said...
Staff need more training!
Travelled on 06/2026
Check in went well and the Conceirge was very helpful. Housekeeping was poor and forgot coffee and mugs but I called down and they were delivered in a timely manner. Rating would have been a 4 but unfortunately on our last night the bar hostess ruined our experience and yes, I agree with other reviews the bar food and drinks are VERY expensive therefore I expect exceptional service. The hostess was insulting and was ...
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dimi c said...
Friendly
Travelled on 06/2026
I had very nice costumer service experience recently from a Greek girl Stella !
I definitely recommend the place costumer service is very friendly!
Thank you Stella !...
Sightseer750589 said...
Poor service not friendly nor care about clients needs
Travelled on 06/2026
Poor service as a lifetime diamond they could have provided a room upgrade and we had to pay 99.00 for a decent room as the upgrade they gave us was no more than a deluxe room with a closet with a 18 to 24 rod really??? For two people then they gave us another upgrade after agreeing the first was a mistake that room was not much better so we asked for a bigger room and we agreed to take it at the 99.00 extra why th...
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Tiffanynorth11 said...
Great stay, hotel central to tourist sites. Breakfast surpassed all expectations, sets you up for the day. Staff superb
Travelled on 06/2026
Brilliant breakfast, comfy beds...
Excursion21220002160 said...
Best Location and Best Staff in Amsterdam
Travelled on 06/2026
We had a wonderful stay at this beautiful hotel. It is very modern, yet still feels warm and cozy.
We received a very friendly welcome from Nemo at the reception, which made us feel at home right away.
During our first night, there was an issue with loud music coming from the bar. It was quite noisy until around 10:30 PM. We had considered moving to another room farther away from the bar, but unfortunately the hote...
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