Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 905 Reviews
Traveller ReviewsRanked #116 of 426 hotels in Amsterdam
Traveller Rating
Excellent
500
Very Good
196
Average
101
Poor
61
Terrible
47
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Denise S said...
A gem in Amsterdam!!
Travelled on 11/2024
A gem in Amsterdam. A luxery hotel with charm. A weekend with a good friend to visit the Amsterdam light festival . we had a room with a beautiful view of the Amstel river. The room was clean ( spotless) , and very stylish that corresponds with the authenticity of the history of the building. The room had all the necessities plus more; a very comfortable kingsize bed with a generous amount of pillow that included a ...
Read more
stephenhS6680SI said...
Awful, avoid at all costs.
Travelled on 11/2024
- [ ] Shower door does not close - floor is soaked every time
- [ ] No milk for coffee
- [ ] Toilet holder broken
- [ ] No displayed prices for mini bar, so assumed free, then was charged. (Its free mini bar at the Okura)
- [ ] Pool was tiny and cold
- [ ] Sauna / steam room tiny
- [ ] Rooms generally smaller than advertised
- [ ] Check in tool half an hour, the guy was extremely slow, no consideration that we had b...
Read more
955march said...
Good, but should have been better
Travelled on 11/2024
Overall this was a four star experience in a five star hotel. The hotel itself is very nice, very clean and tidy. Our issue was the lack of personal service and attention, the staff were fine but we didn't feel any connection with them, like you get in other hotels. There was a coldness to the whole stay. For example we travelled for a special occasion and I made this clear to the hotel prior to arrival and requested...
Read more
plymouthcouple2013 said...
Cheeky few days away
Travelled on 11/2024
Stayed here before
The hotel is out of the way but walking into the dam square is a scenic one and is a nice 25 min walk
Or a short cab
The hotel is really nice
Staff very friendly
And the spa facilities is defiantly great to unwind and use
The duplex rooms
With the bath by your bed is a really nice room and would certainly recommend
The offer of a pillow choice
Is worth choosing as our pillows that come stand...
Read more
Issy P said...
Nice rooms, far away from key spots and unhelpful staff (took advantage)
Travelled on 10/2024
comfortable rooms and nice pool but staff really not helpful, we were told to wait in the lobby for 2 hours for our room to be ready as it would only take '15 minutes', we went out and returned and it still wasn't ready, was given a drinks voucher but were tired and almost 4 hours wasted of our trip, we asked to settle up night before check out so we could get our cab on time and the receptionist piled on so much pr...
Read more