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Reviews
Tripadvisor Traveller RatingBased on 1020 Reviews
Traveller ReviewsRanked #130 of 430 hotels in Amsterdam
Traveller Rating
Excellent
520
Very Good
328
Average
102
Poor
40
Terrible
30
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
geoffp2013 said...
A disappointing experience
Travelled on 09/2025
To start with the good: The location is excellent, the staff are friendly, and my bed was comfortable. The room price is also good for this part of Amsterdam,
Unfortunately there is plenty to disappoint with the hotel. The personnel at reception were unable to correctly issue me with a key card for my room, twice. The entrance area, stairs and landings were not clean, with stained carpets and dirt on the floor. I s...
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John D said...
Average experience, mediocre hotel in an expensive city
Travelled on 04/2025
Pros:
-Clean room
-Comfortable bedding
-Personable front desk host
Cons:
-No housekeeping, at all. We spent 5 nights there, put up the housekeeping sign on at least one day, and nobody came during our entire stay. Pretty big miss. And no guest should have to request housekeeping, especially when some rooms were clearly serviced and others weren't.
-Room maintenance & care - burnt out lightbulb, empty facial tissue c...
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Yassin J said...
Skip this place
Travelled on 12/2024
Felt few itches when laying down and night personeel and morning cut off my hot water (to take shower) off for the night and turned it on in the morning. Went to confront them about it the morning and they confirmed that nothing is broken and the controls for the hot water are at the reception. I was busy with cold water the whole night let it run for 10 min. This is a joke hotel don't come.
Highly incompetent duo....
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Ime En B said...
The worst experience ever
Travelled on 10/2024
I recently stayed at this Hotel in Amsterdam, booked via Booking.com, and it was one of the worst experiences Ive had with a hotel. The room I received was in a completely different state from what was shown in the photos on Booking.com and Google. It was located at a different address (203 instead of 205) and was in an unacceptable and uninhabitable condition.
The room was dirty, with broken electrical out...
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Curiosity67944205090 said...
Thieves
Travelled on 09/2024
THE WORST customer service I have ever experienced. Made a booking through booking.com and instantly realised the dates were wrong. Contacted the hotel within hours only to to be told they would not give a refund, tried to change the dates later as it said I could do that as an alternative only to be told they wouldn't do this either. Final phonecall with the hotel the receptionist basically thought this was funny, t...
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