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Reviews
Tripadvisor Traveller RatingBased on 1825 Reviews
Traveller ReviewsRanked #5 of 62 hotels in Bilbao
Traveller Rating
Excellent
1017
Very Good
613
Average
149
Poor
30
Terrible
16
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
thais536 said...
Excellent service, top location
Travelled on 11/2025
Excellent service, top location.
Very clean, nice rooms,next to Gugggenheim.
Excellent resto next door.
Breakfast is super, buffet and menu. Toasts are simply delicious.
Staff are very friendly and welcoming....
Getaway491282 said...
Fantastic location and service
Travelled on 10/2025
Very nice, quiet and convenient accommodations, located just down the street from the Bilbao Guggenheim. Easy access to numerous restaurants (including those offering pintxos) and shopping. Delicious breakfast to start off the day. Front desk and concierge were both very helpful. Highly recommended!...
Tourist156919 said...
Great location but depressing room
Travelled on 10/2025
The hotel is in a fantastic spot, right across from the Guggenheim. Unfortunately, Room 21 was disappointingdark, with an opaque window facing an inner courtyard. This wasnt a last-minute booking, so I expected more. Id suggest avoiding courtyard facing rooms, and for the same price, its worth looking at other hotel options nearby....
huskersheri said...
Good location
Travelled on 06/2025
We were in room 83, which I believe is on the top floor. It was very clean, nice view, nice bank of windows that could be opened. Good location across from the Guggenheim also nice area for walks around the neighborhood. Bed was comfortable and bathroom was nice.
Breakfast was typical of European hotels--nothing special but nice. We did not experience the traffic or other noise that other reviews have mentioned. ...
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O2019XZmichellem said...
Great service
Travelled on 07/2025
We stayed here only one night on our way to San Sebastián. As others have mentioned, the location was great to visit the Guggenheim. We had a lovely view of the park and Guggenheim. Room was clean and nicely appointed.
What stood out for us was the staff. We were having issues finding an available bus to San Sebastián. The front desk staffs knowledge of the system was invaluable and they were able to find what we nee...
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