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Reviews
Tripadvisor Traveller RatingBased on 302 Reviews
Traveller ReviewsRanked #40 of 62 hotels in Bilbao
Traveller Rating
Excellent
112
Very Good
74
Average
37
Poor
34
Terrible
45
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Amanda P said...
Excellent location
Travelled on 10/2025
This is the ideal place to stay when exploring old town Bilbao. The hotel had a hip, fun feel to it.
Asier helped us at the front desk and he is fantastic! The hotel does not provide parking but, there is a parking garage approximately two minute walk from the hotel. We had no problems at all....
sarah c said...
Great, wallet friendly hotel
Travelled on 09/2025
Brilliant stay in a wonderfully positioned hotel - right in the old town!
Had an issue checking in as Expedia didn't send through our request for a twin room. The staff were so helpful and great about it. We were initially given a double and asked to check again in the morning so we could get a twin, however five minutes later they'd managed to find us one!
The hotel is clean, modern, quiet and with great air-con...
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mikecP7691ME said...
Not great!
Travelled on 09/2025
First impressions count! despite having filled in all the forms on line the check in procedure was mayhem! I had booked 8 rooms in total and on check in they wanted me to pay in full for the 3 rooms for my family I have travelled all over the world & NEVER have I been asked to pay in advance the rooms are compact .. lots of little things are annoying sporadic water replacement and no plug in the sink when we as...
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NSWE123 said...
Rooftop bar still temporarily closed, bizarre house rules & customer service.
Travelled on 07/2025
A forced smile at check in - had to pay a security deposit which is a a first for me and this is a warning of the type of customers they must be dealing with. You also need use a credit card for this according to their house rules - if not they would cancel your booking and bid you farewell.
Couldnt find my bags after looking after them just for a few hours and wouldnt let me help to look - after 10mins they we...
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Sean M said...
Great location, decent value, don't eat here
Travelled on 07/2025
Decent hotel in a great location with good access to public transportation and restaurants. Staff is friendly and all seem to speak a variety of languages. Breakfast not worth the ; please, please, venture out for a coffee and a tortilla, or pastry, etc somewhere else. Gym is VERY small, so don't expect a lot of room to stretch or ? Note: it has a very limited weight selection--heaviest DB are 10kg. And, you can do...
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