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Reviews
Tripadvisor Traveller RatingBased on 323 Reviews
Traveller ReviewsRanked #14 of 62 hotels in Bilbao
Traveller Rating
Excellent
189
Very Good
82
Average
29
Poor
12
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Malussandro said...
Title: Perfect location, outstanding service, Thais made the difference
Travelled on 04/2026
Sercotel Arenal Bilbao is the kind of hotel that gets everything right. Located at the entrance of the Casco Viejo, facing Arenal Park and the San Nicolás Church, the location alone is worth five stars. The Guggenheim is a short walk away, Mercado de la Ribera is five minutes on foot, and the entire old town is literally at your doorstep.
The room was beautiful and the views were spectacular, waking up to that settin...
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bowdenkeith said...
Great location
Travelled on 04/2026
Clean friendly great value in a fantastic location for Bilbao...
Maka I said...
Fantastic location
Travelled on 04/2026
Such a lovely hotel in a lovely city of Bilbao. Here you get everything you need - fantastic location, walking distance from key citys highlights and the metro station in a minutes walk too. The hotel is located in the old town (Casco Biejo). The room we stayed in was on the first floor with three beds. Coffee/tea amenities provided. So was the basic toiletries. Breakfast is for extra fee but we preferred to eat ou...
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chrispy75-12 said...
great hotel & location 4 stars
Travelled on 10/2025
Lovely girl at check in, rooms wouldn't be ready until 3 (standard check in) but when 3 arrived only 1 was ready, took another 25 for the other one to be ready as well. Also we were in different floors - i do not understand that a booking made for 2 rooms cannot have them at least on the same floor, there cannot be only 1 of each room on each floor???
that aside the "basic" room the male on reception kept repeating ...
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Rhonda G said...
Highly recommended hotel for reasonable price
Travelled on 09/2025
This hotel is in an excellent location - in the old town, right by the river and bridge to the new part of town, a minute's walk away from Plaza Nueva and pintxos places. Across the street from a park area. The guestroom was clean and comfy. White walls (no artwork), high ceilings which made it seem more spacious, nice wood furnishings with wood inlay (desk, end tables, entry table). My room had a door to the outsi...
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