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Reviews
Tripadvisor Traveller RatingBased on 112 Reviews
Traveller ReviewsRanked #27 of 63 hotels in Bilbao
Traveller Rating
Excellent
64
Very Good
30
Average
14
Poor
0
Terrible
4
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
MomentsNotice said...
Location makes this hotel unsuitable
Travelled on 12/2025
Stayed 6 nights and really wanted to like this hotel but
Location not suitable for a female. Burly men might feel safe. Very dark area that abuts an immigrant populated area. I did not feel safe walking out after dark so I ate in hotel several nights. No recommended restaurants close enough to hotel.
Fried peppers were fabulous snack (light a light hollow French fry) but wasnt impressed by the rest of the meals...
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dontbullyme said...
Nice room and great staff; just beware of location
Travelled on 10/2025
We stayed one night here after flying into Bilbao airport. The staff was kind, patient and spoke English well. This seems to be a new hotel. All rooms are very modern if that's the vibe you want. Very clean facility with nice toiletries provided. I would stay here again. Just be aware though: if you are going to Casco Viejo be aware that the quickest way there may not be the safest walking there at night. The staff t...
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terrysP9139CZ said...
A great hotel with wonderful staff
Travelled on 11/2025
A great hotel 15 minutes walk from the city centre not recommended if you have walking difficulties as its on an incline.
The rooms are small but immaculately clean.
The hotel staff make you welcome in every department. Breakfast has a ray of choices fresh and tasty very enjoyable. A big thank you to the reception staff, the bar attendant , the room cleaner and the breakfast staff for making our stay a great m...
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Jason M said...
A couple of niggles
Travelled on 09/2025
I swithered between 4 and 5 rating, its better than good but not enough to be excellent
Typical Voco rebrand of an old hotel - any reviews on here that are more than a few months old ignore them as they relate to the previous hotel where as IHG have clearly done an awful lot of work during the rebrand
It looks a bit of a dump from the outside but dont worry as the inside is pretty good
First the area - people s...
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Victoria H said...
The area lets the hotel down
Travelled on 09/2025
The hotel and bedroom is spotlessly clean. The shower is rather peculiar, as it is in a glass enclosure to one side in the bedroom. This means there is not much privacy. Neither myself or my travel companion particularly want to be seen in the shower, and the only mirror in the room is over the sink which is right beside the shower. So when one of us was in the shower the other stayed out of the way in the bedroom ar...
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