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Reviews
Tripadvisor Traveller RatingBased on 2411 Reviews
Traveller ReviewsRanked #79 of 102 hotels in Boston
Traveller Rating
Excellent
811
Very Good
775
Average
488
Poor
211
Terrible
126
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
jbtravel007 said...
Disappointing Stay Poor Maintenance and Unacceptable Customer Service
Travelled on 05/2026
Very disappointed with this Hilton property. The hotel feels old, dirty, and poorly maintained. Multiple things in the room were broken or not working properly, and it was clear the property has not been taken care of the way you would expect from Hilton standards.
What made the experience even worse was the front-line customer service. Staff were unhelpful, dismissive, and showed very little concern about the issue...
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Happiness04111752267 said...
Good option for Boston
Travelled on 04/2026
We stayed over the Boston Marathon weekend and overall had a good experience at this hotel. Prices for hotels closer to downtown were extortionate and this was a much more reasonable price. Its only 5 minutes walk to the T which was very handy.
On our first morning, breakfast was a disaster. I dont know whether they were short staffed or not but some of my family members had to wait over an hour to order and get t...
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Kelli L said...
Parking Sucks!
Travelled on 03/2026
Parking is $47 a day Parking is $47 a day
Parking is $47 a day Parking is $47 a day
Parking is $47 a day Parking is $47 a day
Unbelievable when they charge you $250 a night on average...
Judith M said...
Overall good, but with some issues
Travelled on 03/2026
The initial person I spoke to at the reception desk was not very pleasant, I was asked to pay a refundable deposit, but there seemed to be some issue with my payment card. I was given til the following morning to rectify my card issue.
When I went to the reception the following morning, I was greeted by Francisco. He told me there was no payment issue. Ive had multiple interactions with Francisco since then, and...
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Boss Lady Y said...
Horrible hotel
Travelled on 02/2026
This hotel should honestly be condemned. If I could give it negative stars, I would.
Upon check-in, the front desk clerk was on the phone and completely ignored meno acknowledgment, no Ill be with you shortly, nothing. Another guest arrived after me, signed in, and was immediately helped next. I had to state that I was there first before I was finally assisted. No apology was given. I initially hoped this was an...
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